Premium Home SourceReviews of premiumhomesource.com

I had an excellent experience with Premium Home sources. From the initial phone call / consult to the final delivery of items, all went smoothly. The first member I spoke with helped me pick every piece I needed for my specific needs, processed a few different order options for me and sent me each one in a timely manner. When the items were shipped, I was notified by email from Premium Home as well to see when my items were shipped and when to expect them. The whole process was very simple and I'm happy I chose them for my mini split system!

Premium Home Source offers incredible customer service. My questions were answered promptly and the support team made my purchase easy and even catered to my delivery needs. Would definitely purchase from Premium Home Source again especially when it comes to appliance shopping.

Great value, easy to get a hold of drivers for delivery and customer service. Had to change delivery address due to our road being dirt with no good turn around and the company called to verify address change. Boxes came in good shape. Great value for product when shopping around for best price. We ordered a mini split and it was at least $500 less than at our local stores. Would shop on this website for appliances again.

The team at Premium Home Source is outstanding. The online chats were very helpful and I spoke with 3 different employees before making my first purchase. Maria, Judy and Wendy were all excellent in every area. I ended up canceling my first order and Premium Home Source was able to catch it just before it was loaded to go out. Just after ordering an all electric range it came to my attention that we might be able to put a gas line in our home so that I could have a dual fuel range. I requested to cancel my order the day after I had placed it. The employees at Premium Home Source went above and beyond to get it cancelled for me. Then finding out today that we cannot put a gas line in, I reordered the original all electric range and caused some confusion as well expected. I was contacted by email and a phone call to make sure I did in fact mean to order the range again that I had just cancelled the day before. After explaining everything to them they understood and made sure my order went through. I think all the employees involved went above and beyond to help me out with this. 5 stars for Premium Home Source! I would definitely use them again. They have the lowest prices I have found anywhere as well and a very large amount of inventory to choose from.

Premium Home Source had the fridge I was looking for at the lowest price. They had a sale going on, and I wanted to take advantage of it but needed an adjusted delivery time. PHS was quick to respond to my query, then allowed me to order and delay the delivery date. I want to specifically call out Alex, who provided top notch customer service in a kind and prompt manner. I was amazed at how fast I received a response, (less than 5 minutes for an email!) I highly recommend PHS because they have great products at low prices alongside excellent customer service. In the event I need to buy other appliances, I would buy from PHS over any other company.

No vac lines came very quickly and allowed me to complete my install of my heat pump in a very timely manner. I Would recommend premium home source!

I have had a wonderful experience today working with Wendy. She is not only professional and knowledgeable but extremely helpful every time I have ever had any concerns or questions. She is quick and responsive. Today, once again, she was AMAZING! I really appreciate the level of customer service of PHS, especially their sales support staff specifically Wendy! As a custom home designer, PHS will always be my go to for kitchen suites! Thank you for employing people like Wendy!

Ordered a dual 54k unit . After purchased they reached out stating what I ordered will put out max of 48k with 1 condenser with dual fans and if this is what I wanted . I didn’t realize , they recommended seperate units to equal the same 54k . Best part , it was cheaper this way . Great and honest company!