Premium Home SourceReviews of premiumhomesource.com

I had a truly disappointing experience with Premium Home Source. After placing an order and waiting weeks without any updates, I was informed by FedEx that they had made multiple attempts to pick up the item but were unsuccessful. They advised me to contact the vendor. Meanwhile, Premium Home Source kept telling me to contact FedEx, creating a frustrating cycle of miscommunication. Despite my continued efforts, Premium Home Source finally informed me that the order would be processed and take an additional two weeks. I told them I needed to cancel the order since it would not arrive in time, but they failed to do so. Despite repeatedly requesting the cancellation of my order before it was shipped, my requests were ignored. The customer service team seemed indifferent to my concerns and showed a complete lack of regard for customer experience. When I asked to return the item, I was met with a restocking fee and strict return conditions, despite the clear mishandling of my order. The entire process was frustrating and left me feeling undervalued as a customer. I will not be using Premium Home Source again and cannot recommend their services to others.

Website was great and claimed to have faster shipping than other places but that was not my experience. Did not receive tracking information on my order and had to contact them. The shipper they used was terrible and ended up having to drive 3 hours to pick up my unit. Then only to get it home and discover it was missing pieces. When contacting them on the missing pieces has to wait 3 days to get a response. Finally had to contact MrCool direct to have my issues resolved. Going on 3 weeks since the order and still waiting to be able to install. Overall would not use this company again. Overall

Our Fridge came damaged from the shipper. We refused delivery as instructed and a simple email to PHS and all was good to go...especially thanks to Wendy for her support.

The unit package came and no issues with any damages or missing pieces. Installation was good but the customer service is what stood out the most. I was having issues with condensation running into the front of the unit and dripping down the wall. I made a call to customer service and they were prompt with a response. Was able to pinpoint the issue and it was resolved quickly.

Wendy answered my questions

I ordered 2 Mr. Cool full system heat pumps. Delivery was quick and everything was as it should be. When it came time to install, I couldn't find two important parts. Not sure if I lost them or they were not in box (I probably lost them). I told Premium Home Source that may be the case... they sent me replacments next day! Fast response, fast service, amazing company! Heat pumps are ROCKIN!

Premium Home Source has made this purchase a breeze. The staff have been very responsive to our questions and the price was great. This purchase was made for a church kitchen, the gas range and price had to please several people. Everyone is very happy with the range and hood. pictures will follow installation.

I love my new range. It is beautiful & cooks fast & great. Happy with my purchase.