Premium Home SourceReviews of premiumhomesource.com

As my wife and I began shopping for appliances for our soon to be remodeled kitchen, we chose Premium Home Source! Premium Home Source had the ZLINE Appliance package we wanted at a great price, but even better was Alex’s customer service during the sale. After a few calls/texts/emails he made sure everything was covered and we were happy with our purchase, before finalizing! We will definitely use Premium Home Source for future projects and purchases! Thank You Ryan & Mallory

Okay, so… This company means well, and will ultimately do right by you BUT it isn’t always forthcoming. I appreciate a good company that does business in earnest, and I believe Premium Home Source offers good quality and means to respond well BUT AND ALSO I was wondering how they got so many five star reviews from what can be an ungenerous public and I found out when I needed their response beyond just selling and shipping product… When I needed to exchange size of one of my line sets they held my return over the barrel until I promised to submit a review and in fact even wanted to see the review before they would release the shipping label. This is not honest practice… This is extortion and manipulation. I believe they will fix this, as other customer support representatives responded with some surprise when they learned.

Very fast shipping and responsive customer service. Something that too many companies lack these days. would not hesitate ordering again from Premium Home Source.

I'm a contractor in Somerville MA. I came across PHS on the web and am very pleased that I did. The combination of in-stock, great customer service via email and Shop Pay payment flexibility sold me several times over. After a super-prompt fulfillment on one order, I immediately ordered a second time. I recommended they expand their product line in areas I'm interested, such as the new laundry all-in-ones from GE and LG and hope they do. As a new company, they are trying hard and succeeding! Good management and good judgement trickles down.

Bought a Ezpro minisplit 24k btu. It was easy to install with well written instructions. Unit runs as it should. Was pleased to find that it runs very quiet. Initially concerned about the warranty as I am not a HVAC tech. They reached out to me to assure me that they would honor the warranty.

Easy to connect with and great prices on Forno products.

The representatives of the company were very knowledgeable and helpful. The MrCool and associated parts came quickly and were in good shape.

We found the refrigerator was damaged upon delivery. The Premium Home Source customer service was awesome and we had a replacement in a few days. Appreciate Alex for his professionalism and diligence!