Premium Home SourceReviews of premiumhomesource.com

Super fast shipping & excellent customer service.

Even though the website said the appliance package was in stock, it took over two months to receive all 5 pieces. Customer service always responded to my emails, but response was vague: ex "I will check with vendor." Then I would hear nothing until my next email. This went on for months. Update: I was contacted about my buying experience. The company did fully explain some of the complications (outside of their immediate control). I was impressed that they followed up and genuinely wanted to make the situation whole. That's rare these days.

The customer service was fantastic and bent over backwards to help me return a part that I didn't need. They were very understanding and gracious.

UPDATE We decided to order $5500 worth of merch for our kitchen update and booked movers to install them in spite of Premium Home Source's frustrating lack of customer service. We figured, okay, this is how the service model is going and we want this product (after exhausting research--pun intended). This morning (24 May 2024) we received this letter from them: Hello Amy, Unfortunately, after reviewing your delivery requirements, we regret to inform you that our shipping team is unable to deliver to your second-floor condo. As a result, we must cancel your order. We sincerely apologize for any inconvenience this may cause. We understand how frustrating this situation must be, and we deeply regret that we could not meet your expectations. We strive to provide the best service possible, and it is disheartening when we fall short. We recommend checking with other dealers who may be able to fulfill your delivery needs. We are confident that you will find a provider who can accommodate your requirements. Once again, we apologize for the inconvenience and appreciate your understanding in this matter. Best regards, PHS Customer Support Team ----- PHS Sales Team Contact us via: E-mail: sales@premiumhomesource Phone: (800) 805-7102, Extension 1 Live Chat We wanted to love this company but they do not install or even deliver into the house. After six back and forths to attempt to understand why their website said FREE IN-HOME DELIVERY ON FORNO ITEMS, but they refuse to deliver inside, let alone install, they a) could not explain their weird definition of free in-home delivery before b) they simply said they would not deliver into our condo. FALSE ADVERTISING. Incredibly frustrating experience with 'customer service,' which was woefully absent in this attempt to be a customer.

Information provided was very helpful. Easy order placement.

We purchase zline appliances from over a year ago while out house was being built. It took more than 2 years for the house to be completed. When we finally got to the double oven, we found that the extra handles were missing. I message and was informed that there wasnt much that can be done bcos it’s been so long . I explained to the agent that I understand her stance but it just took forever for the house to be finished. I even sent photos of the newly installef all zline kitchen. She then informed me that she would check with Zline … few days later, I received a brand new handle — instead of two, I only got one — went back to the agent and she immediately requested another one to be sent. After our frustration with the builder for taking so long to finish the house, this was a huge break/deal for us and we couldnt be more grateful.:: Thank you and thank you!!

Great customer service. Very responsive and extremely accommodating.

Nice to do business with this company the communication was effective and the delivery was very clean and the merchandise handled with care.