Premium Home SourceReviews of premiumhomesource.com

I was missing a part and Wendy was very helpful. She followed up letting me know the part was no its way and would be delivered soon. I had it the next day.

Excellent service and Customer Service was fabulous would definitely buy form them again

Responsive and Courteous service. Products were delivered quickly. One of the appliances I received had some cosmetic damage and they responded to my issue the same day. Issue was resolved without any hassle.

Mr. Cool heat pump unit works great. Been in service for over a year now. Very efficient also. My highest electric bill this winter was $127.

You were very helpful on choosing the right system for my project. Thank you

If I could 0 starts I would. I bought an expensive Z-line dishwasher and a 1 year warranty through PHS. About 4 months after installation the entire dishwasher became inoperable due to the control panel shorting out. PHS through the warranty had me wait about 4-5 weeks before they could have it repaired. A month after repair, it happened again. Now I had to wait another 5 weeks for the repair. Then PHS said they would no longer cover the product. When it went out a 3rd and 4th time (same problem), PHS says they are done with warranty and to call the manufacturer. Product was defective from day 1 and PHS took no responsibility and would not even try to remedy the problem. I would never use them again. 4/10 Update: PHS has agreed to replace the entire defective dishwasher with a new one. Customer service won out in the end.

I was skeptical at first ordering on phone and not going through actual box store. But everything was unbelievably easy and Alex from customer service was fantastic. Walked us through everything and even made suggestions for us. We ordered all Zline products (48 inch stove, hood, fridge, dishwasher, microwave). Building a new house and we had to keep delaying shipping. Premium Home source (Alex) had no problem helping with changing our shipping date. Everything went extremely smooth and would definitely recommend.

When I first contacted Premium home source they worked hard to get my appliance package to what I wanted in the price range I was looking for. I was building a new home and it wasn’t done yet. It was just after Covid, so I was worried that I wouldn’t be able to get the appliances when my home was ready. They were willing to store my appliances until the home was ready but I had them send them instead and they came super quick. My refrigerator was damaged in shipping and I called them. They had me take some pictures and send to them and they replaced it right away. They were very kind and courteous when I called And I had trouble with a dishwasher. The bottom of it was broke and I had stored it and they replaced it completely for me. They have just been very helpful and I would recommend the store and Zline products to anyone. My children also built a new home and they went through Premium Home Scource to purchase theirs also because of they way We were treated. I was missing the champagne bronze handles and they ship them right out. I received them in three days. This company has been super to work with. I would recommend them highly.