Premium Home SourceReviews of premiumhomesource.com

Had issues with unused line set and needed to go bigger. Issue was handled immediately. Also had some other questions that were answered in a timely manner.

Great communication. Expedient delivery. Getting our new Mr Cool mini split installed!

First of all, I went to Premium Home Source because my order was cancelled due to stocking issues from another large brand name store. Looking at the website, I easily found the range I was looking for. I had a couple of questions and they were answered promptly via the chat service. After ordering the range, a tracking link was sent by the shipping company. Somehow they got my phone number wrong and were not able to contact me. Once I noticed failed attempts at contact, I called the shipping company and the phone number issue was corrected. The range was delivered on the day and time window promised. The range was placed "in the first doorway" as promised. After unpacking no external damage was noted. As my contractors are still working on the post-fire renovation, the range has not been not installed. I do now know how it will work once installed.

Everything made the experience great. The website was easy to use and find the product I was looking for. The support chat was extremely helpful and quick response time was amazing. Support was able to answer all my questions quickly and concisely to help me make decisions on what I needed. I was a little concerned about the delivery as there were many warnings about not accepting anything from the delivery driver if damaged. Come delivery day and no damage, thank goodness. Was extremely happy with the delivery process, great communication. I had further questions about the product and chat again, was super quick and helpful! I would highly recommend Premium Home Source.

Thanks to PHS! Was very pleased to see how well the pallet was packed to protect from damage. Worked with Wendy on a line set exchange. She was more than willing to work with me. Thanks again.

The website is straightforward to navigate and makes evaluating brands. their component options, and pricing thorough and easy. The chat option was extremely helpful and expeditious in getting specific clarifications and answers to questions about price, availability, delivery, and appliance components and bundles. The chat representative was friendly, courteous, professional, and knowledgeable.

I purchased an entire Zline package from PHS about 2 months ago and now that we've had a chance to regularly use all of the appliance, I wanted to write a review with how pleased we are with our purchase! First of all, we got an amazing deal at PHS - called in and they helped me made a custom package. All of the appliances work better than advertised! We especially love the microwave with the convection oven feature - so convenient! We went with the champagne bronze trim and happy we were able to match that on each product we got - really pops in the kitchen! Overall, after a few months of use, very very happu with our purchase. Thank you PHS!

Extremely easy shopping at Premium Home Source for my MRCOOL mini split system. I went with this model because the lines were all pre charged and the DIY made it easy to install. The shipping was much faster than expected - most other retailers had several delays this time of year, but PHS came through! They helped me create a custom package through their chat function - and got me the exact size I needed. I actually made a mistake on one of my line sets and when I called I , they were able to correct it immediately and didn’t lead to any delays. Highly recommend MRCOOL and PHS!