PostandporchReviews of postandporch.com

I like so many people placed my order over a month ago. Immediately got something saying it was on its way and then major delays ever since. I reached out to the company and they said that I can expect something to be done in the next 1 to 3 weeks. I have no other communication from them and very frustrated that this wasn’t communicated that the item was back ordered from the get go if that was the case. This is a company that obviously does not care about customers, but just about money if you care about customers the money will follow everything in life is relationship not just a dollar.

I am trying to determine when the POST of my mailbox will arrive. it is now estimated at over 6 weeks from when original order was placed (and at that time there was no notification of such a delay). I have the mailbox and a hole dug, but then was notified (only after asking and waiting for a reply) that the post could be 3 more weeks. You can't get anyone by phone, emails take days. Seems as if the company is growing (AND STILL ADVERSTISING FOR MORE SALES) quicker than they are staffed to keep up. Not a good business model for lasting success.

Is this company a real company ? How can nobody pick up a phone OR return an email ? But they take your money pretty fast 😄 it’s very annoying and makes no sense these mailboxes are not cheap. Hire some people in Utah and offsite Customer Service. I should have read all reviews before ordering. Pilkington family please do better

I am editing my review. I have now received the postbox and it is awesome. I would give five stars, however, as noted before my experience was frustrating. Several issues contributed to this experience: 1. The website allowed me to order mailbox numbers without asking me to specify the color or font, creating confusion from the start. 2. A FedEx shipping label was created, giving the impression that my order had shipped, but FedEx never actually received the package. 3. The company was very responsive. However, in multiple email exchanges, I was given promised shipping dates that came and went without the product being shipped. 4. The company shipped the mailbox post separately, but I was still waiting for the mailbox itself. This left me in a difficult position because if I decided to cancel the order, I would have been stuck with a large post that would need to be returned. What made the situation even more frustrating was that I continued to receive multiple marketing emails each week while my order remained unfulfilled. I hope the company improves its order fulfillment process so future customers have a better experience. The mailboxes, however, are gorgeous and worth the wait!

UPDATE: I finally received my order today and it was incorrect. This has been a horrible experience. I really wanted to update my review even though communication has been nonexistent. I understand this is a small business and they’re busier than expected. I’m all about giving second chances, but now I have to wait and hope I get the correct address numbers and it doesn’t take another month. I placed an order on May 3rd and it hasn’t even shipped. The customer service is atrocious. I’ve gotten ZERO communication or update on my order. I received an email asking me to write a review on my order that hasn’t even shipped. The lack of customer service will negatively impact the success of this company. I had planned on order multiple other items, but I will give my business to a company that cares about the customer experience.

I am beyond frustrated with this company! I placed an order in the first week of April and have received only a tiny portion of my order (which was hundreds of dollars). As others have said, there has been ZERO proactive communication letting me know of delays. I am receiving emails asking me to review products before they have even shipped. I completely understand delays are a thing-- but let your customers know!!! It's no way to build a brand or a company.

In the end, 5 stars, for the quality of the product and how they eventually handled my complaints about delivery time. I purchased the large Malone with the wood look front. After receiving it I can state that this is a high quality and well made mailbox. It's sturdy and looks great. With several options available for a nice looking, contemporary mailbox, I'm glad I selected Post & Porch. My gut feeling is that this company is having a little trouble keeping up with demand, therefore the less than favorable reviews. It's important to realize that most small companies don't have the infrastructure and delivery mechanism of an Amazon, and we get jaded into wanting what we order fast, regardless. I had sent several emails asking about my order and wasn't receiving any response until Sam contacted me, apologized, and let me know my order would be shipping soon. Which it did. He was sincere and explained how busy they were and that keeping up with demand was a challenge. I'm confident that they'll get this sorted out in short order. In the meantime I felt they deserved the 5 star review for the reasons I initially gave. It has been well worth it in the end to have had the patience with, and trust in, this company.

HORRIBLE! Over a month wait. Delay after delay after delay. Only canned responses via email. This company is awful. Never again.