PostandporchReviews of postandporch.com

I ordered the Regular Malone Post-Mounted Mailbox lured by its attractiveness on May 23rd. I realized it is a small family business and there would be a bit of a wait. The Shop app notified me that delivery was scheduled for June 9th. I had appointments out of town, canceled a meet up after my appointments to rush home for my delivery. There was none. In fact when I used FedEx tracking they hadn't even received anything to ship. I was willing to wait but I resent the false information. I know P&P wants to grow its business, but all of this advertising when they are so far behind in production is not building a reliable reputation. The lesson for me is to always check with Trustpilot before I make any purchases. Will post when I receive my mailbox. UPDATE: I received my mailbox on July 17th. Well packed, and in perfect condition. Everything was included. The mailbox is definitely high quality. I had ordered the mailbox May 23rd, but didn't think I needed their post. I reconsidered, ordered the post June 5th, which has yet to arrive. I'm looking forward to having this attractive mailbox installed. Will update on the condition of the post when received.

I am not even sure if they are legit. My mailbox is getting spammed with their marketing emails asking to buy their stuff. However, it has been over 3 weeks and they have still not delivered my order. Their customer service takes up to 3 days to get back to you with the same old excuse about being back ordered. Hey, why take new orders if you cannot fulfill the existing ones. Very unprofessional company with questionable business practice

Post and Porch response to my review on their website after I tried to place a 2 start review when I found out my mailbox was not going to ship out to me for a month. Frustrated they are not an honest company. Buy at your own risk! Well I can’t post a picture but it basically says it did not meet their standard

I'm adding to my initial review and changing my rating. When I finally was able to speak to someone in customer service they were quite nice and helpful. I changed my order to something that they had in stock and they sent it out immediately. Both the large Malone mailbox (white) and post (black as I requested) came quickly and are now installed. The mailbox seems to be well made and the pole cover slipped easily over the 4 x 4 wood post and looks great. It's unfortunate that so many customers have been left waiting - maybe a better system indicating what's in stock versus backordered, and how long to expect to wait, would help. It's a small company clearly having some growing pains and I hope they resolve these glitches so they can thrive. Initially I had said: They advertise a lot and have nice looking mailboxes - but as far as I can tell they don't deliver the product. Always another week or two ... As of a week ago they created a label with Fed Ex for my order (which was expected to be delivered a couple days ago and had been ordered two weeks prior to that) except FedEx, a week later still hasn't received the package from them, Small company or not, that's not right. They should spend less on advertising and more on fulfillment imho.

Never received my item, they can’t be reached by phone as nobody picks up and voicemail is full. Unresponsive by email. Ordered a basic mailbox in March and it’s now June with no product received and nobody to help. Stole my money and ripped me off.

My order was marked as delivered, but I never received it. I submitted a claim on May 9 and followed up with an email a week later, yet I have received no response…today is June 4th….and the claim has shown no progress or updates. I spent over $100 and have received nothing in return. At this point, it feels as though my money was taken without the product ever being delivered, which is extremely frustrating and concerning. The complete lack of communication has left me with no confidence that this issue will be resolved. Based on my experience, I would not recommend this company. Customer service appears to be nonexistent, and when a customer pays for an order that never arrives and receives no assistance afterward, it raises serious concerns about the company's business practices.

I wish I could leave 0 stars. Its been a month since I ordered my mailbox and they keep telling me it is coming back in stock in 1-3 weeks with no communication. After i threatened to cancel they offered me 15% which I Accepted and they also have no given me that either. They don't answer their phone and delete comments on Instagram. DO NOT PURCHASE

I rated this 5 stars because of the professionalism I received from the owners when I had reached out to check on the status of an order. My mailbox had been run over by a contractor’s truck, so I was in a bit of a bind. Anyways, I felt Sam and co were quite professional. I am looking forward to receiving the mailbox, which I hear is of a high quality. It is currently en route and should be here within a couple days. Will update if needed but I have confidence in Sam and team. Thanks guys!