PostandporchReviews of postandporch.com

I ordered a mailbox - total came to $271 - they never sent an order confirmation so I thought the order never went through. I ordered again. So, I got 2 mailboxes. When I returned one of them, I only got $225 back - the difference was supposedly for return shipping fees, and then there's some credit that's on my account for future purposes. I feel ripped off. UPDATE: they gave me the rest of the refund. Changing my review from 2 to 4 stars as a result.

great mailbox!

I am pleased to change my original review to something more positive. Like many others I struggled with the lack of reply via email, long shipping delays and inaccurate updates. Sam gave me a call, profusely apologized and ensured my mailbox arrived the day after his call. I even received a partial refund, all of which is fantastic customer service. The mailbox and post are really beautiful, great quality and look as pictured. I have no doubt this company will get 5 star reviews the moment they figure out their situation with stock and team coordination, which is what lead to shipping delays. Sam really rectified the situation the best he could, so I now would recommend this product.

EDIT: My initial review was 1 star due to extensive shipping delays and poor customer service. The box finally arrived on August 7th, and the post arrived August 15th. The owner did reach out to me twice via email to explain the delay, and assure me that shipping was imminent, (and ask that I change the review, which I promised I would). We haven't mounted it yet, but the box appears to be well made and very sturdy. I'm excited to see what it looks like once we get the patina on! I would order from them again, understanding that the website's posted shipping times may not accurately reflect their current supply, but hopefully they've got it all worked out! Ordered the large Malone & post in corten steel (this is raw, unfinished steel designed to have a patina) on July 1. Shipping times were listed as 7-10 days, it is currently 34 days later, and nothing has arrived. I was due a 20% credit for a glitch I pointed out on their website, and that was honored promptly. HOWEVER, it seems they don't have ANY STOCK whatsoever. Emails to customer service eventually get answered but their first response is to say that some colors are backordered, and offer it in a different color (which makes ZERO sense, because if you don't have any of the raw, unfinished steel boxes, you wouldn't have any of the painted ones either, right?). The next response is to claim heavy sales and being a small, understaffed company. Then more excuses, (now the problem is the post, but the box still has not shipped either). Last update was that shipping was imminent - when that didn't happen, they swore it was being packaged and I'd have shipping info TODAY (August 3), which I still have not gotten. Honestly, my need for the box is NOT urgent, BUT I am very uneasy with having paid for something 5 weeks ago that has not shipped yet. Seems they ought to suspend advertising campaigns a bit until they can actually catch up on product delivery - AND CLEARLY STATE AN ACCURATE ORDERING TIMEFRAME! Right now, all they're doing is cultivating a bunch of bad customer experiences.

The honest version, because future buyers deserve the whole thing. I ordered a corten Malone mailbox, post, and house numbers on May 27. The website said orders ship in 10 to 12 business days. Mine took 50 days. Along the way, my order status said "on its way" for five weeks about a product that had not been built yet, and the automated support agent confidently told me my order was fulfilled when a human later confirmed it was still in production. I eventually canceled and filed complaints. That part of the experience was a 1 star. Then the co-founder, Sam, stepped in personally. Full refund, no games. He told me to keep the mailbox anyway, then walked me through his own shop recipe for accelerating the corten patina. He also told me they unplugged the automated support bot and are rebuilding inventory ahead of sales instead of behind them. Time will tell, but that is the right diagnosis. The product itself is a 5: heavy 14-gauge steel, beautifully finished, and it weathered into the best-looking mailbox on the street. The compliments from neighbors started within weeks. My advice to buyers: the product is worth having, but confirm a realistic ship date before you order. My advice to the company: keep the founder's energy in the support inbox. Four stars for the whole journey, and genuinely rooting for them.

They responded to my concern about delivery delay and the mailbox is very solid and well made. Craftsmanship is evident and worth the wait.

There were some hiccups with getting my order right but the social media team on IG was on it! They made everything right and then some!

I ordered the Regular Malone Post-Mounted Mailbox lured by its attractiveness on May 23rd. I realized it is a small family business and there would be a bit of a wait. The Shop app notified me that delivery was scheduled for June 9th. I had appointments out of town, canceled a meet up after my appointments to rush home for my delivery. There was none. In fact when I used FedEx tracking they hadn't even received anything to ship. I was willing to wait but I resent the false information. I know P&P wants to grow its business, but all of this advertising when they are so far behind in production is not building a reliable reputation. The lesson for me is to always check with Trustpilot before I make any purchases. Will post when I receive my mailbox. UPDATE: I received my mailbox on July 17th. Well packed, and in perfect condition. Everything was included. The mailbox is definitely high quality. I had ordered the mailbox May 23rd, but didn't think I needed their post. I reconsidered, ordered the post June 5th, which has yet to arrive. I'm looking forward to having this attractive mailbox installed. Will update on the condition of the post when received.