PopurReviews of popur.com

Amazing service even three years after purchasing from them. Highly recommend!

I love my popur, has been great sense I had trouble with the old boxes cause I'm disabled and it helps alot. Been 2 years and my part Maine coon road the thing up then jumped but missed hit the open door and broke the lid opener, now i gotta unplug it everytime to open the door till next month lol but love this thing..

It seems like a great design, but it just doesn't last. It's bad enough that a $500 litter box breaks in under two years, but what makes it exceptionally bad is the way that it breaks. Mine now frequently gets stuck fully upright so it's impossible for my cat to use it. If you're counting on this to go away for a day or two, your poor cat may be stuck without a litter box.

I’ve had the Popur X5 for nearly three years, and I honestly couldn’t fault it. I have two large male Ragdolls who both use and love it. It’s user friendly and super easy to clean. Recently, I ran into an issue with the sensor and reached out to support. Because the problem couldn't be fixed with a simple replacement part, Popur offered to send me a brand new machine, even though mine was completely out of warranty! Since I was heading overseas and couldn't wait for the X5 to restock, they offered me the new S7 model at an extremely heavy discount instead. They got the new machine to me within just a few days, and I’m about to set it up now. You can tell they’ve really upgraded the design, and I can already see it’s going to be even better than the last. The Popur team was fantastic to deal with via Facebook Messenger, and they even kept tabs on the delivery since they knew I was on a tight timeline. I’m so impressed with their level of customer service, and I can’t wait for my boys to try out their new box! The only downside I must say is the app it isn’t very user friendly. If they update the app to be more reliable, this machine would truly be flawless.

I have an x5. Been a great automatic litter. Though we have had a couple of faulty parts. The service has continued to be outstanding from Popur on facebook. Each time sending the replacement part at no charge except for the shipping fee. I would be a return customer for the sheer customer service alone!!

I can't say enough about how amazing this litter box is. I never wanted one because all of the models seemed to be the cat going into some closed litter box and honestly, no body likes using a porta-potty - especially cats with their great sense of smell. So the open box design grabbed my attention first, and the fact that the used litter is in a closed compartment so NO SMELL leaks out! I have two 1-year old cats and they both took to it immediately (our girl used it while I was still sitting there setting up the app). I've had it just over two weeks and haven't had to do a thing. It works like a charm! There is zero smell, it operates quietly, and I am now convincing all my cat-owning friends that they need this in their lives lol. Also, I want to give a huge shoutout to their customer service - I have asked a million questions and not only do they respond to my emails super promptly, but have been proactive and beyond helpful, providing additional information they think may be helpful and interesting. Sabrina - you're the best!!

My Popur S7 arrived in January and was easy to setup. My cats are 13 and 18 lbs and both cats are long. One cat was reluctant to use it. Customer Service provided tips via social media that were helpful and it's been our only box since the end of February. In March, one cat had a UTI that we discovered because the box kept being triggered to clean. The animal hospital staff were intrigued to hear about how my litter box app alerted me with all the entries about the cat leaving the box without doing any business. Now that cat is on a diuretic that has him drink/pee more than normal. It is making the box more difficult to clean as he always uses the same spot and the litter is sticking to the liner. Customer Service was prompt in responding to my issue.

Love love love the s7 and my cats do too! I just had knee surgery a month ago, and the ease of the s7 is the only thing that kept our operation running smoothly while I was incapacitated. We still run a LR4 as the backup box, but the cats definitely prefer the s7 and use it as their first choice! I would recommend using a low dust litter to keep the surfaces near the litter box cleaner.