Andrada T.
Salve,purtroppo delle volte non si…
Salve,purtroppo delle volte non si pulisce da sola,e sta buttando un sacco di sabbia dai lati,non riesco neanche a collegarla con l’applicazione,come posso risolvere? Grazie mille!
Response from PopurApr 3, 2026
Hello Andrada! Thank you for reaching out. We are sorry to hear you are having trouble with the unit. Regarding the app connection issue, please email us directly at [email protected] so we can check the cause for you. As for the litter leaking from the sides, this often happens if the side latches are not locked properly. Please double-check that they are clicked into place securely. We look forward to helping you solve this!