PopurReviews of popur.com

Warning: Popur S7 has a known design flaw, and their support will refuse to help you if you didn't buy directly from them. They also mock you for asking for support." I bought a brand new, sealed Popur S7 for €350 from a third party. Within a month, the litter pad had severe urine adhesion issues. Popur support acknowledged the defect and admitted they developed a new "Duralastic" and "Flexiguard" liner specifically to fix it. However, they refused to replace it because I didn't buy it from their official store. When I told them I would share my experience publicly, their exact response was: "You've the freedom to share anywhere, no need to inform us, which sounds like intimidating. Brevity is highly appreciated in essence of efficient support." So here I am, being brief. Avoid this company. They acknowledge their €350 product is defective but refuse to stand behind it. If you buy from a third party (even new), you are on your own. Buyers beware.

It seems like a great design, but it just doesn't last. It's bad enough that a $500 litter box breaks in under two years, but what makes it exceptionally bad is the way that it breaks. Mine now frequently gets stuck fully upright so it's impossible for my cat to use it. If you're counting on this to go away for a day or two, your poor cat may be stuck without a litter box.

I have the x5 that I love, so I was excited to get the s7 but it’s strictly a downgrade. The litter bin is too deep, wet litter gets stuck to the bottom of the liner requiring daily manual cleaning. The old model was shallow and wide meaning the liner would drop down and the arm would scrape anything that got stuck off, the s7 is narrow and deep so the liner doesn’t get scraped. It’s the name of my existence and I hate it. It’s clearly a known problem as popur has a new type of liner to try and fix this issue which they sent me, but it simply doesn’t work and has the same problem. Great product if you get the x5, but 1 star for the s7.

This unit crushed my poor kitty 😭you should be ashamed and sued for the damage you have caused 🤬🤬🤬🤬🤬

BUYER BEWARE. If you choose to order from this company, order everything you think you will want or need in one shot. It takes months to receive order for anything. Their supply chain is obviously piece meal or non existant........a good deal is not a good deal if you don't receive what you paid for in a timely fashion. I wish i would have bought something else....

I did not purchase from Kickstarter; I purchased after they released their s7 model to the general public. Their #1 is safety. Within two days of using my unit, it began a cleaning cycle while my cat was using it. It does NOT stop when it touches a cat. This has continued to spontaneously happen. Popur was aware and told me it happens with “some units”. There are constant, severe bugs with the machine and the updates are pushed through an app. Each new update- they are almost weekly as each previous update ends up causing customers’ machines to go haywire and in some cases, stop working altogether- seems to be worse than the last. They have been pushing updates weekly for months. As of 4/20/26, an update from a few weeks ago caused motors to fail for peoples’ units. Repeatedly since this product was released, Popur’s solution for various problems involves the customer taking a screwdriver to the litter box, taking it apart, pulling out the motherboard, and messing around with the motherboard itself or with gears around it. If you are paying $800 for a litter box, why should you ever have to do maintenance at this level? The liner has proven to be so bad for some people that Popur have had to redesign the liner- and the second one is also getting bad reviews. This litter box was not properly tested before it was released to the public and it can be a danger to your cat. I highly suggest checking the Popur s7 Facebook group to see real reviews and the real problems faced by customers literally every day. It’s not IF you will have a problem with your unit. It’s WHEN.

Since this is my only way of contacting you after you so graciously blocked my email address when I requested a cancelation, do you feel like returning the $400 you stole from me or are you going to send me the product I gave you money for? Because you can not do neither. That’s illegal. You can refund my $400 or you can send me the product. I backed you on KickStarter in August of 2025. It is April of 2026. This has been eight months of hell. I requested you cancel prior to anything ever being sent to me and you refused. Since KickStarter made this an absolutely asinine dispute process through my credit card, I was informed you have to send me my product or refund my money directly according to the legal terms of your KickStarter contract. So which is it going to be? Remember, stealing $400 from me and sending me nothing is not actually an option even though you seem to think it is. You announced two months ago that you successfully fulfilled the over 2,800 orders from KickStarter so now you can either fulfill mine or give me my money back - your only two options per your legal contract.

Not impressed…. The unit never worked properly since day 1. I went round and round with customer service. I said that I wanted to return the product. They have a tight 30 day window. I realize this doesn’t sound bad, however, it takes multiple days for customer support to respond to your email. In the end, after I got done cleaning and disinfecting the unit to return it, they refunded my money less the 6% credit card processing fee and they didn’t want the unit back. This item is huge and very heavy. So not only does the product not work, now I have to figure out how to dispose of it. Popur should give me my 6% back and then some for all the time I spent cleaning, disinfecting, disassembling, and re-boxing the unit plus now having to dispose of it. Onwards to Litter Robot.