PopurReviews of popur.com

I breed Maine Coons and currently have 9 in my home with 4 Popurs. Popur has made our life so much easier. We got the X5s years ago and have been so happy with them. When we ran into an issue the customer service was top notch. We recently added two of the new S7s and finally we are free from scooping. We love our Popurs and with 9 large cats we have to empty the 4 units every 7-10 days. Freedom from the scoop! Woohoo! I highly recommend getting a Popur if you have 1 cat or 9 like we do.

Not impressed…. The unit never worked properly since day 1. I went round and round with customer service. I said that I wanted to return the product. They have a tight 30 day window. I realize this doesn’t sound bad, however, it takes multiple days for customer support to respond to your email. In the end, after I got done cleaning and disinfecting the unit to return it, they refunded my money less the 6% credit card processing fee and they didn’t want the unit back. This item is huge and very heavy. So not only does the product not work, now I have to figure out how to dispose of it. Popur should give me my 6% back and then some for all the time I spent cleaning, disinfecting, disassembling, and re-boxing the unit plus now having to dispose of it. Onwards to Litter Robot.

I am very disappointed with my Popur automatic litter box. It has now broken down for the second time. The first issue was resolved after a software update, but now it has stopped working completely again. What is even more frustrating is that I contacted support and received no response. I am also part of a Facebook group for Popur users, and I can see that many other customers are experiencing similar issues, which raises serious concerns about reliability and customer service. At this point, I cannot recommend this product due to repeated malfunctions and lack of support.

I have been using the Popur S7 for my 3 cats for about a week. Assembly was easy and I had no issues settling up the app with my iPhone. I am very happy with it. I prefer using the manual mode (but like having the choice!)so I can be sure my one fearful cat isn’t around when it cycles. But all of them are happily using it. Because all the parts of the unit are readily accessible, any minor cleanup problems are easy to deal with—something that was not so true for my LR 4! I don’t find the S 7 particularly loud and so far would absolutely recommend it. It is doing everything I hoped it would do!

Ten stars -- five for the product and five for the company. Fantastic product and even better company. When there was a problem caused by the shipping company, Popur very quickly moved to make things right. We've had the X5 box for over three weeks -- our two cats love it (the kitten a little too much, she's fascinated by the movement and sometimes surfs on top of it as it flips), and we just emptied the box for the first time. Highly recommend the company and the product. We did a lot of research on the other options and talked to our son and daughter-in-law who have one, and are glad we ended up with Popur. The only drawback so far is that the app can be a little flaky and underbaked, and better documentation to understand the settings and options would be useful. But did I mention no scooping? Ever? So awesome. And it doesn't make sense, but we seem to be using less litter than with a normal litter box.

Salve,purtroppo delle volte non si pulisce da sola,e sta buttando un sacco di sabbia dai lati,non riesco neanche a collegarla con l’applicazione,come posso risolvere? Grazie mille!

The Popur S7 is a complete flop! Do not buy the s7!! I only upgraded my older version Popur box in order to more easily clean the parts. The x5 was extremely difficult to take apart, you have to use screw drivers to clean in. Thinking I had upgraded to a nicer newer box, jokes on me...Multiple issues from the very beginning. Their customer support gives candid responses, and will not accept returns through KS, although they sent out products that were entirely not ready for use. The litter pan is way smaller than the X5 which is not good for big cats. The app barely works, the box glitches, the box pours litter all over the floor. Its insane how many issue this box has. I will continue to leave reviews for this box, as I do not want others to follow my mistake in purchasing. What a nightmare..

Ok I’ve seen some negative feedback on here and Facebook - I just purchased a box and here are the pros and cons. The issues people have had seem to be with the company app and the new S7 version. The app admittedly isn’t great, but I think it’s been improving over time and likely will be good given some more time. I don’t need a ton of phone features - what has consistently worked so far has been the notifications every time the box was used/cleaned, as well as when the waste bin was either full or something was wrong with the bin (my 5 year old messed with it at one point 🙄). Honestly that’s what I really care about. I won’t fight over something like weighing my cats, or monitoring how long they’re in the box. It isn’t really important to me. The things I do care about work. As for the X5, it’s fantastic. This is the version I purchased after reading reviews online and I’m SO happy with it. I feel like these should be a mandatory purchase when you get a cat 😂😂 (unless you’re literally scooping every time they potty!) I regret not buying one YEARS ago!!! No more arguing over scooping the box, no more nasty smells or unhappy cats. 😁 I strongly considered a litter robot for some time but personally I think this is better. A drum is harder to clean, holds more smells, and some cats don’t like enclosed boxes. Not to mention it’s like double the price!! There’s also an add on for the box if your cat likes to kick litter around 🙂 This box is open, simple but effective, super easy to clean (though it isn’t necessary to wipe it down very often) and makes life so much better for everyone, cats and humans alike. Our litter lasts much longer when it’s scooped after every use! The only thing they could MAYBE consider is a special line that is extra large for really big cats, like servals, bobcats, big hybrids etc. But that’s just something to consider one day, this box accommodates our regular sized cats just fine 🙂 10/10 would definitely purchase again.