PopurReviews of popur.com

Popur X5 has changed our quality of life. We bought our first box in July of 2023, and a second one in March of 2026. It’s the best, safest automatic litter box for that price point. All other options are either double the price, or simply not safe with too many safety risks. Popur made the most perfect, safest, reliable litter box. It is the hardest worker in our household and has helped us enjoy or cats more. Customer service is also excellent, helpful and friendly.

I have had my Popur for about 3 years now. It always works, it traps odors so well you wouldn’t know I have cats. I get asked every time someone comes over and sees my 3 big cats, what I do to keep the smells away. I only have to empty the waste about 1 time a week, it could go longer but I like to be consistent, and not wait until it fills up and allows the smells out. It’s pretty easy to clean, it always works, replacement parts are available if needed which I like. My only gripe was that I wish the app was better, but I just gave up on that yeara ago and just use it as it is. There are bag refills on Amazon which is also a plus, although, I tried the knock offs and they are terrible and don’t do as well as the company branded bags, so I have returned to using their brand, but I like that I can grab them on Amazon. I would definitely recommend this litter box system.

We've had ours for a month...a month of zero scooping and two trips to the garbage. Our cats love having an always clean box. This is one of the best things we've ever bought.

I love it. I’ve only had two problems with it and we were able to fix it over the phone when the program needed an upgrade. The other problem was the trash lid and they replaced it right away. I would however like an easier way to clean it and remove the old litter.

ETA: I posted the same exact review in the “Popur Official Launch Group.” Last I checked it was pending review, now I cannot find the group at all. They must have blocked me. Shameful. Any company that cannot handle feedback and censors voices is an F in my book. Blocking & silencing product owners instead of addressing their issues, makes Popur look like commie. “My Review of Popur S7 and Popur Customer Service. BLUF - I do not recommend Popur to others nor would I purchase anything from them again.” I own five LR4s, but was in need of an open top automatic litter box because one of my Maine Coons decided to stop using the LR4 and has been going outside of the LR4. So I’m having to use a regular litter box for her. After seeing several Popur ads across all forms of social media, I decided to give the Popur S7 a try and I order two S7s, one for myself and one for my S/O. Significant issues experienced: 1. The app just does not work. Not even with the so-called perks Popur advertises the app to have. 2. Software updates do not actually fix any issues. 3. It seems as if though software updates are pushed out without working through any bugs and Popur should really consider spending more of their money on the product and app vs. on advertising. 4. The S7 does not actually track different cats coming in nor weigh them as advertised. 5. I could not open the waste bin from app even though it’s listed as a feature. Had to unplug the S7 and manually open the waste bin each time. 6. The S7 frequently disconnected from WiFi. 7. The S7 does not level the litter level properly after a cycle. Tried recommended troubleshooting, issue remained. 8. While the cleaning cycle was quiet the first week, after that it became extremely loud and could be heard across the home. It sounded like something was breaking. 9. Mod/Admins of the official launch support group are censoring and deleting posts from other owners. There have been many instances where I’ve replied in posts, citing I have the same issue and/or I click on “get notifications for this post” and those post are no longer in the group. This comes across as shady to me and screams lacks of transparency. 10. I did not realize the company is not actually based in the USA and that the Popur is made in and shipped from China. I typically do not like purchasing things that are not made in the USA, but will make exceptions if the reviews show the product is consistently highly rated. 11. I did not like that there is no phone number to call like Whiskers has. When I did not get answers to questions submitted by email to Popur, I DM’d them here on Facebook. I was told their email was experiencing “glitches” and to utilize DM for questions. 12. Reading experiences from other Popur owners that Popur customer service was telling them to wait for software updates to fix issues, but never did, making their 30-day return window run out, left a sour taste in my mouth for this company, but I wanted to keep giving it a try. 13. Extra waste bin bags ordered from Popur were hard as a rock and would not properly sit flat in the waste bin, causing errors when the sifter attempted to dump used litter. 14. Clumps that the sifter does not move to the waste bin. Experienced this issue, several times, regardless of the type of litter used. After having to manually clean the S7 three times, I finally gave up and initiated a return. 15. Upon initiating the return within the 30-day return window, I found Popur customer service to be very rude and unprofessional. PLEASE NOTE: if you plan on returning an X5 or S7 Popur requires that initiating the return AND making the return must be within 30-days. Which seems somewhat odd if someone initiates a return on the 27th-29th day and has to wait until Popur reviews the request, makes a determination on if they approve the return, and then provide a prepaid label. That of course takes a few days. They then conveniently call it an “out of policy” courtesy refund. 16. Popur charges a 6% “finance fee.” This is not a restocking fee, or cleaning fee, which are explicitly excluded in their return policy. Popur’s return policy states, “All refunds—including cancellations and returns—are subject to a 6% fee, which reflects the non-refundable processing costs charged by payment processors at the time of purchase.” I asked Popur if they could provide more details about the “processing costs charged by payment processors at the time of purchase,” so I could better understand the fee and was told - “Return shipping cost is over $50 each even with our preferential rate.” That sounds like a restocking fee or fee to cover return shipping, even though a prepaid label is provided. For this price point which is on par with that of the litter robot, I expect better customer service, a product that actually functions, & advertised features to work

I’ve had my Popur for over a year now with 3 Maine coons and it’s just been such a blessing. Haven’t had any issues, but even if it did I would totally get a new one as I feel it has totally paid for itself.

I purchased the S7 as an early adopter shortly after the kickstarter ended. This is my first real auto-litter box and I’ve been dying to try one, but the drum-shaped ones always made me nervous since neither myself, nor my kitties like the idea of being enclosed. I have 7 cats who were former ferals, so their personalities are all on the more skittish side. (I socialize the extra spicy kittens for TNVR trappers if there’s a chance for adoption, but I’ve have had my share of “foster fails,” which is how I wound up with the 7 little loves that I call mine.) I got my first S7 late December 2025 and my second mid-Jan, knowing I had a hip replacement scheduled in February. I went from 6 huge litter boxes to two S7s and kept one of the old boxes in the room for a few weeks as they got acclimated. Let me tell you, these boxes are an absolute game-changer! I know there are a few kinks with the app as the bugs get worked out since this is new to the market, but even with that, I’ve never been so pleased with a purchase. I clean out the bins once a week and pretty much don’t have to think about it other than that. I do monitor the boxes (via app and in person) to make sure nothing is stopped or stuck and I refill the litter level as it gets low, but that’s it. If you get a stool or something for the height, just make sure to leave it a few inches away from the front so it doesn’t catch when the box cycles. I can’t wait until I receive my guardrails (coming soon) because I do have a high pee-er, so I’m hoping that helps and I can finally put some mats underneath to help with the litter tracking! I also can’t wait for the future functionality of the app to become available! I don’t normally leave reviews, but what a great product! It has absolutely changed my hatred of litter boxes. There’s hardly any smell too and I’m just using tidy cats lightweight litter. (Note: While I’m healing from surgery, I can’t clean the boxes, but it’s much easier to convince a friend to help remove a bag once a week than to clean 6 huge, stinky litter boxes). I would purchase this again and highly recommend! Just be patient as they work through the kinks of your order before everything has been released for the S7. Update: I did contact customer service for a liner sticking issue and they were amazing! Their responsiveness to my question (within 24 hours) was considerate and caring, and it really showed they truly care about and believe in making the best product and providing the best experience for their customers and furry companions. I know the response time received some complaints as the bulk of the S7 pre-order and early order units were first being shipped, but if you consider the logistics issues they were experiencing with the ever-changing tariffs and typhoons that were happening at the same time and give them some grace, it’s understandable. I believe they’re back on track now and they’re wonderful!

We are a popur family for sure. Fantastic customer service and my original popur and my new s7 are my 8 cats favorite litter boxes. I have 5 automatic litter boxes. They always gravitate to the popur. I'll end up probably selling 2 of the other 3 and getting one more.