PoolsupplyworldReviews of poolsupplyworld.com

Ordered a pool ladder on July 21, 2020. Showed "In Stock" when ordered. I sent an email on Aug 6 to check on order status. I was told they are working on my order. PLEASE NOTE: DEBIT CARD WAS CHARGED THE DAY OF ORDER. As of 8/10, still no notice of shipment. Last order placed with them had same result, ended up cancelling order, but decided to try again. I am beginning to think this is a scam by which they use customers money for a month or so and then return it. Free loan for them, too bad for customer. If this is happening a lot, might not hurt to contact Arizona Attorney General for review of possible fraud from business.

Filter came damage and the box was retaped. I paid for a new filter and received an open box item. I placed a review on their website but they deleted it the second day. Never trust this website again

I purchased what was advertised as a compatible Hayward T-cell replacement from Pool Supply World through EBay. The unit was reading low salt on day 1 so I gave it a few days to calibrate but no luck. Thinking it was possibly something wrong with my controller (how could a brand new compatible T-cell be bad out of the box - right?). It took awhile to locate a reputable Hayward rep and get them out to investigate. The rep looked at my brand new T-cell and said he thought that knock off brand was the problem because he had other brand new knock offs on his truck that he replaced with similar issues. The rep installed a new Hayward brand T-cell and Voila - reading properly. I contacted pool supply world through EBay to return the defective one but because I was more than 30 days out" they declined. I'm not happy that Hayward has a monopoly on their parts but now I'm pissed that I spent $300 for this false advertised knock off and still had to spend another $600 for a Hayward brand plus service call. To make matters worse - if you look at Pool Supply World - they supposedly have thousands of 5 star reviews - but I didn't see where I could write a review....hummm

I purchased a Pentair Product from their online website and the top cracked. The product page said this item has a 1 year warranty (I screen shot this page for my records when I initiated a return for the item) Because it was out of PSW's 30-day window for returns, they told me to contact Pentair. Pentair said their warranty was only for 60 days. (That pittance of a warranty is a whole other issue.) I contacted PSW because their site clearly said the warranty was 1 year. They refused to honor this. In fact, they removed the warranty information from the product page. Now it just refers you to the owner's manual. Really, PSW?! How is someone supposed to refer to an owner's manual for a product they don't own?! They basically said because Pentair won't stand by their product, neither will they.

"Buyer beware. Terrible service. They processed my credit card charge, but did not fill the order until 14 days later and then send the wrong merchandise. Giving even one star is being generous! This was my worst customer experience ever. I would give a zero if I could, ZERO stars here negative 5 stars actually. DO NOT ORDER FROM THIS COMPANY....SCAM! This business does not value customers they scam artists, they sell items that are incorrect and then will not issue a RMA return ticket for a full refund. I ordered a UV lamb for my Delta Elektra Pro EP-20, the bulb required measurements are 35 1/8" they send me a bulb that measured 33" over 2 1/8" to short for my system. In their return policy states you have to call and request a RMA return ticket, which I did, wile speaking with customer care rep. Tom Antonson, he requested I send pictures to make sure the bulb was 2 1/8" to short, which I did even though I found it very hubris to say the least since for the past 15-years I have replaced my systems UV bulb and know what size it requires. After receiving the pictures Tom emailed me back stating that a RMA ticket would be issued in 72 hours. Then one day later on 7/17/2020 I received an email from customer care Miss Maura stating that they had 3-5 business days to issue a RMA return ticket, and after several email correspondence it became clear that they would not honor their own policy, to this day I have not receive a RMA return ticket. When I did not received any correspondence back from Pool Supply World on 7/23/2020 I send the incorrect UV bulbs back at a cost $34.96, to this day they have not excepted the return UV bulbs even though FedEx has been trying since 7/28/2020. This company cannot be trusted and are not honest brokers.

Giving even one star is being generous! This was my worst customer experience ever. We ordered railings that never came. They made us wait on hold forever when we complained and then said they had no information but promised to call back the next day. This happened three times. They totally lied. They said if we were unhappy we should cancel the order because they had no idea when it would come. We cancelled and found it somewhere else for $100 less. We got an email acknowledging the cancellation but never got our refund When we finally got thru again the said now the item was being delivered and even though I had an email acknowledging my cancellation the item had to be shipped to us. and they tried to charge us for refusing delivery. And they still have not given me a credit. But they promised. I have never had an experience with such outright lies by customer service representatives. This company is totally dishonest and seems to thrive on ripping off its customers. I hope I don’t have to sue them. It has been three months and they still have my money although they say now I should get my refund any day.

Had to cancel order after 10 days the item had not shipped. They said it was in stock and it would be 4 or 5 more days to ship because there is a pandemic. Well I did not know they had a pandemic the rest of us don't live with everyday, but if it makes it impossible to do business in a timely manner, then they should close the business till the pandemic is over or they figure out how to ship from a warehouse. I inquired several times as my pool was not filtering while I waited for the filter. Ordered through Amazon for $10 more and got guaranteed delivery in 3 days.

I would have to honestly say this has been the single worst customer service experience of my life. I ordered a sand filter from them, it arrived damaged - now I don’t know if it was damaged in transit or damaged in the factory, but either way, there were compromises in the vessel rendering it worthless since it is under pressure. I contacted them the day it arrived to inform them. They sent me an email asking to provide pictures which I did - again the same day. They said I would hear back from their returns Dept within 3-5 days. A week later I had heard nothing. So I contacted them again and expressed my frustration- the woman I spoke with said she would handle the issue, and I would get a return label to ship the unit back. Again, crickets. After two weeks I emailed again saying I was going to dispute the charge if I didn’t hear back from them. No reply. It has been over 3 weeks now and I have never seen a reply since I sent the pictures of the damage. I would advise absolutely everyone to never use this company. They are the absolute worst I have ever dealt with.