PoolsupplyworldReviews of poolsupplyworld.com

Ordered an A-frame pool ladder on 6/10/20. On 6/15/20 I received an email stating my order would be delayed by "at least 2 weeks". I immediately tried to contact them by phone and email. The phone system said "there's more than 9 callers ahead of you. Your wait time will be in excess of 60 minutes" on the first 5 call attempts, even 5 minutes after they opened! After my second email, they finally responded on 6/22/20 saying they would update me by 6/27/20. I got CRICKETS! I finally called and spoke with someone on 7/20/20 and they said my order was cancelled and refunded back on 7/3/20! No email, no call, no notification whatsoever...nothing! So I waited 40 DAYS on this one! Needless to say that their customer service on this was HORRIBLE! I will NEVER order from them again!!

Do NOT use this company for any of your pool needs. I purchased a pool from them with a faulty liner. They told me to contact the manufacturer, and the manufacturer told me to contact them. They are useless and their customer service is very poor. Go elsewhere.

I ordered a replacement pool pump motor, and chose Pool Supply World, because they had the exact motor at an incomparable price, so I could afford the repair and I wouldn't have to change the footprint or replumb the connections. They confirmed my order, and withdrew my payment right away...but they had problems with my order...days into the order process, I called, because their "chat" does not function. Their people were professional, and very patient...and explained that their supplier was out of the product, but there were seven other possibilities. Days went by with no response, so I called again. Their response was immediate, and they were able to communicate what was taking place. I was assured that by Friday the seventeenth of July, I would have shipping information. My motor arrived on Monday in perfect condition. Patience, as these guys work through the Covid hurdles, is all it takes. They showed care, and persistence. Well done.

I would give a zero if I could. DO NOT ORDER FROM THIS COMPANY....SCAM! I ordered June 20th with the expectation of getting my pool ladder I paid $148 for within 2 weeks. Site had me create an account at time of order. Days after I ordered I attempted to login for a tracking numbers & it said I didnt have an account! Multiple emails sent & crickets....no response. So I opened a dispute through PayPal. Finally after I believe a week they responded saying they were looking for my order & I'd get a tracking number 3-5 business days (that was July 3rd). July 9th I get a email after I requested refund . Still nothing. Waiting for my refund still. Today is July 19th.

0 stars here negative 5 stars actually. We ordered an inflatable M spa hot tub me in 2020, and received a 2013 to 2015 model which didn't work right from the get go. Wouldnt heat or hold water initially.. Attempting to contact them from the beginning through emails and multiple phone calls and getting nothing but the run around and 1 to 2 day, IF ANY, response. Sent to the company that makes the spa instead of the company that sold.. Then given multiple days and back-and-forth emails of the run around again.. Product eventually started working for just about 27 or 28 days after we played around trying to get it working. Continually have attempted to contact them and was told there's nothing they can do because they are just an answering service.. do my issues were emailed to cimpany who NEVER GOT BACK TO ME after 3 emails 5 calls and 3 weeks later.. Also was threatened initially with a restocking fee and that we would be responsible to ship this extremely heavy item back. Now I'm in the middle of fishing through all of my old emails to prove that this thing has been a piece of garbage from the beginning as I am disputing it. And by the way, I can't buy the filters from anywhere in the United States of America... so Had to pay triple the price on eBay. I have a LOT of money invested into steps, FOAM PADDING, SPA seats, CUP holders,, and 3x $ filters that I still haven't received- for a hot tub that still hasn't worked. I cannot get through this company in when I finally did they said it would be 3 to 5 business days and it's been another 2 weeks and nothing yet. 550.00 item. Beware.

I ordered a vac mate and called 1 hour later to cancel and the employee told me it had already shipped. I did not receive a shipping confirmation until 5 hours later, so the product did not already ship. Now they are trying charge a 15% restocking fee and $15 shipping on a $64 product. Terrible company and don't buy products from them.

Terrible experience. They do tons of work to show their site as having specific items which I could not find local. I tried to call to confirm via phone but hold time was a while. I clicked through and ordered them. After waiting a while for shipping, I found out even though the manufacturer name was the same, the exact item was very different. The failed to respond to request to return and finally sat through an hour hold time to speak with someone that said someone else would have to call from RMA department and it might take weeks to exchange. I needed the filters now so opted for refund and got from a different supplier in only a couple days. Why couldn't Inyo Pools SEO be better? I've tried to contact multiple times and only after protesting with my CC do I now hear back via email. They also want to charge me a 15% restocking fee and $15 charge. How can a firm stay in business? I hate Amazon for their tax evasion and how they treat people but maybe that is better than this.

Read the fine print in large print...NO ORDERS UNDER $25 ARE RETURNABLE!! I bought a $17 dollar part from them based on the photo they provided. I received a different part even though the same picture showed up on my invoice. They said "not returnable" and that the picture shown was for demonstration purposes only?!!?? They misrepresented the product visually and did not take any responsibility for their error. Guess who gets stuck? Not them! I will be challenging the charge with PayPal and Visa.