PoolsupplyworldReviews of poolsupplyworld.com

Purchased from ebay, pool pillow failed and deflated in a week.

I ordered the wrong part—my bad, though I think not surprising. I needed a Gecko WP2, so I ordered it, not knowing that WP2 comes as a 115V and 230V model. (Why Gecko chooses the same ID for both is a mystery.) I didn’t discover my mistake for several weeks—didn’t have time for repair. Once discovered, this company will not accept return. So I have a $400 doorstop.

Solar cover failed after 2 years with a ten year warranty. It won’t be covered because all the bubbles fell off. That’s not covered according to them. Don’t buy from them!

False advertising. This is the details of what was to be included. This accessory package Includes GW9015 reducer cone, GW9012 swivel assembly, 41200-0213 vacuum regulator and cap, GW9019 unidapt handle Also includes GW9530 Vac port fitting, 41200-0212 flow gauge and 41200-0130 40-feet hose sectional kit with leader. I did not receive the GW9015 reducer cone nor did it include 412-0130 40-ft hose. Why would I pay so much for the little bit of stuff that was received? Requested refund on 6/7/2023.

Too bad you have to mark any stars, they deserve NO stars!! They falsely advertise products. Almost all the pool safety covers have the exact same photo. I ordered a mesh safety cover for our inground pool. Photo showing it covered a rectangle with center steps. We got the product and after several days of rain we finally were able to top snit and noticed it DOES not cover the steps. Chatted that night with a rep who need further education on how to communicate with customers, who hold us she “she could not assist because it wasn’t her job” Offered to mail a return label and we could return. So then we called which again was a joke. No help there either. All we have ask is either a complete refund or send us the right one. I have sent two emails to the company, so far no response.

Absolutely abysmal customer service. Call centers are offshore, good luck with these guys. I ended up filing a paypal dispute to get a refund.

Placed an order for a replacement salt cell a week ago. Verified both on the website and via customer service rep item was in stock. Order was placed, credit card charge was submitted and then the fun began. Never received a tracking number, contacted PSW to investigate.. item is out of stock. A few days later, I check again, item is in stock and being processed. Still no tracking number. The next day I check in, item has been fulfilled, but no tracking because shipper hasn't picked up yet. Next morning, still no tracking.. customer service says item is out of stock.

Horrible customer service. Ordered a salt cell replacement that was defective (union threads miss aligned). Said they'd ship a new one as soon as I dropped my off at FedEx. They didn't. Then they said they'd ship as soon as they'd received it. They didn't. Then they assured me it would ship as soon as processed in 1-2 days. I then checked on the website to find out the part is out of stock! Had to call them again, and they said, oh yeah, it's on backorder. Unbelievable. Will never buy from them again. Spend the few extra bucks and buy elsewhere.