PoolsupplyworldReviews of poolsupplyworld.com

THIS COMPANY IS HORRIBLE TO DEAL WITH!! STAY FAR AWAY FROM THEM. I ordered a solar cover for my pool on May 3rd they charged my credit card the same day. After several calls I final talk to someone and they have no idea when my product would be shipped and they couldn't get a hold of the warehouse to find out when it would be assigned a tracking number. After a month of waiting for my product and several calls and emails I canceled my order. They said I would receive a refund in 5-7 business days. It is now 30 days later and I still have not received my refund. After several calls and emails I'm still getting the run around about how they have to get confirmation from their warehouse before I get my refund. I always thought the accounting department handled bill. I bought my solar cover from another company and received it 7 days. I strongly urge you to NEVER USE THIS COMPANY

ZERO stars. This place is a total, scam and rip-off site. I ordered a pool filter, only because I thought it was available through them. As i turns out, the part was not available and never shipped. I called to cancel the order and the CS person said no problem he understood, as he could not promise when the product would be available and that he would credit our account asap. I went ahead and found it on Amazon and got in 2 days. Two weeks later the filter arrives from Pool Supply World via Fedex. I, of course, checked the credit card, they had not given us credit, called Customer Service, and after a 90-minute wait. I was told - no returns without a restocking fee and I'd have to pay return shipping. I explained my story - that I had cancelled the order. He gave me some ridiculous story that the returns dept. would need to approve the return and they would send a return label. That never happened. I think they just try to wear you down. I will report to our credit card company. The only thing we as consumers can do is post reviews. "there outta be a law" STAY AWAY FROM THIS COMPANY.

I should have looked up reviews prior to ordering. I was just excited that I found that I was needing for a cheaper price than local stores. I found out the hard way why it was cheaper..it is not the correct product that was pictured on Pool World Supply website. I was finally able to get through on chat. Lucy was nice but the "higher ups" as she referred to them as made the decision that the correct item was sent regardless of the none matching pictures. Now in order to return this item I have to pay for the return shipping and the restocking fee. SO basically they sell the wrong items and then make money off the returns. I would not be surprised if this item has been sold and returned many times over.

I agree with Patrick... Stay away from this place. Sent my order incomplete, then I spent 2.5 hours on hold to talk to CS. They will never reply to an email. Still haven't resolved my issue

Wish I saw this before I ordered. Will be disputing with my credit card company immediately. Wrong part came and they don't respond. The part they sent could have fried my entire electrical, I mean... come on.

Stay as far away from this company as possible. They do not reply to emails, they do not answer their phone, and there is never a rep available on their website chat. They never let you know if or when they ship parts or how long it will take. After a week of frustration ordered from a competitor and received overnight cheaper than PoolSupplyWorld’s ground shipping rate. And the return policy is criminal at best considering. Restocking fees, return fees, And exorbitant shipping fees all totaling almost the amount of the items purchased. THIS SITE IS A SCAM!!! B E W A R E !!!!!!!

Ordered a new pool pump May 17th and was billed. I haven't heard from them again despite repeated attempts to call, email and message. I just filed a complaint with the better business bureau. I sure hope I can get my $200 back!

Same as what everyone is writing below. Horrible customer service. Ordered a pool sweep rebuild kit. Got confirmation of order and billed, but no shipment information. Finally after 2 weeks the item arrived, but was wrong kit. Tried contacting them to return. Phone message says "due to high call volume..." and then hangs up! Online Chat doesn't work. Finally called early morning and waited for 55 minutes until I finally spoke with someone who said he'd have the returns department contact me. Got an email confirming in 5-7 business days someone would give me RMA code to return item. It's been 11 days and no contact. I've sent 4 emails requesting someone contact me and nothing! DO NOT ORDER FROM THIS COMPANY!