PoolsupplyworldReviews of poolsupplyworld.com

I ordered the wrong part. Because it was under $25, their policy is "too bad, no refunds." Not good.

I ordered a filter assembly. After a month they shipped the wrong one. I tried to return it but they never answered emails or phone calls after several more weeks. I decided to dispute the charges. They actually lied to Visa and won the dispute. I still cant believe it. They said they shipped it and I signed for it. Too bad I received the wrong one. Still out my money. Look at all the negative reviews. How are they still operating?

Day 146.... Shortly after posting my reviews on Trust Pilot I received an email from an rma account representative stating that I was being refunded my money. I checked my statement and I wanted to let all of know that after 146 long grueling days I was finally reimbursed my money. Think about that! 146 days of shear frustration I had to endure just to get this company to do what should have been done the minute I let them know about the situation. For those of you having to continue to endure the same frustration know that I feel your pain. Keep pressing forward we have to try to save others from our past or current dilemma we experienced because of this sham company. Keep posting your reviews so others can be informed of this pathetic company's shady business practices. My number is still posted in previous reviews so if you're wanting to buy for the first time from pool supply world read my reviews and then give me a call for any additional information you may need. Until then... Take care! Gene

I wish we would have read the negative reviews prior to ordering from this company. Wish I could give them a Zero/5. Ordered product (filters) online which indicated they were in stock. After 10 days of waiting - I phoned Pool Supply World to discover that the delay in shipping was that the item was NOT in stock and not due to BE in stock for 4 weeks. Bank Account charged anyway. Supposedly cannot cancel order because it's "already in progress". Soooo - I am charged $200+ for an item I don't have, does not have a ship date, does not have an ETA date, and cannot be canceled. I was told I can return it once I receive it - but they can't tell me when I should expect to receive it. HORRIBLE CUSTOMER SERVICE. DO NOT RECOMMEND THIS COMPANY. BEWARE.

Order heater that showed in stock when ordered, never arrived, however they did send the free pool cleaner. Communication was non existent until I disputed the charge with my CC company. Returned pool cleaner and asked for refund. Pool Supply agreed however to FULL they shorted my refund buy $29.46. Continuing to dispute via CC company. EXTREMLY POOR SERVICE. Will NEVER do business with them again.

SCAM!!!! On May 14, 2020 I ordered a pool bundle from poolsupplyworld.com. The total for this order was $1987.53 which was charged to my citi MasterCard credit card. I received two out of eight items sometime in May/June. I continued to wait for the rest of my order to be shipped. Back in July, I noticed a refund for $199.77 from the merchant so I reached out to them to see why I was being partially refunded, they said that they were out of one of the remaining six items of my pool bundle which was when I decided that I no longer wanted this merchandise. I requested a cancellation for the first time on 7/24/2020. Then again on 7/30/2020. I never received the other 6 items. They only refunded me $199.77 out of a total transaction of $1987.53 I am still disputing the $1787.76 that they never refunded. I am so frustrated this is A LOT of money to lose out on. How am I being charged almost two thousand dollars for items I never received???

GREAT PRICES AND EASY WARRANTY RETURNS ! I had a product that failed in 3 days, I called them up and they sent a fed ex return stick on and I sent it back and 5 days later I got my refund. No fighting or arguing, just simple

While order can't be canceled even in the next few hours due to "already being shipped", they are very responsive on the telephone and waived most of the restocking fees. I recommend this company.