PoolsupplyworldReviews of poolsupplyworld.com

Bryce at the north spokane store helped me with a warranty issue . he quick thorough and did an awesome job great store.

I needed a replacement Grid Assembly for FNS Filter. I read some of the online reviews but still decided to give it a try. They were offering a 40% difference and free shipping. I contacted customer service a couple of times to check on the order. They were very responsive. I received the filter package exactly as stated by the company. Great experience.

J ai acheté un ensemble de chlorination sur ce site pour remplacer le mien. Après la commande j ai lu beaucoup d avis negatifs et pensais avoir fait le mauvais choix. Bien au contraire. Le colis etait annoncé en livraison en 3 semaines. Il l a été livré en 4 jours par UPS. A l arrivée il manquait une piece. J ai immédiatement contacté le SAV qui me repondait dans la journée. Ils m ont envoyé la piece manquante des le lendemain. reçue en France, 3 jours apres. Ma piece complete était montée en moins de 8 jours et fonctionne a merveille. Je recommande le site et le serieux de cette entreprise.

While order can't be canceled even in the next few hours due to "already being shipped", they are very responsive on the telephone and waived most of the restocking fees. I recommend this company.

I ordered a $600 Pentair filter from PSW because they had the best price around. When it was delivered my pool guy said that I had ordered too small of a filter and it would not last long. So I tried contacting PSW to see what I could do to rectify the situation but could not make contact. Grated this was a few weeks ago into full blown Rona-time. That brought me to this review board and after reading reviews thought this would not end well. Well here is what happened. FInally got in touch with PSW (Adam) He spoke with me and I explained the situation that I had ordered to wrong equipment. And that I was looking to exchange it for a larger one. He told me he could get with a PM and see what could be done. I received a follow up call from Adam who placed my original filter into their return system and let me order a different filter. He explained that there could be some cost on my end but he would not know exactly until they received the original filter back. Finally got an email from Kara a few days later with a FedEx label to ship the original filter back. The new filter came in in 4 days and the old one left out the next day FEDEx. Now today I have received my refund to my credit card about 3 weeks later. The only cost incurred was $15 restocking fee. But hey, I ordered the wrong part so that is justified. So thank you to Kenneth, Adam and Kara for the great service.

Great quality product, easy to order, and, excellent prompt delivery. Am contemplating another order soon.

Great job. Received order the same week I placed order. Next time I need supplies I will call pool supply world

Awesome! rcvd shipment well before estimated delivery date Exact replacement was installed in less than 10 minutes and working phenominally. will buy from again!