PoolsupplyworldReviews of poolsupplyworld.com

Never again, I always read reviews before a purchase but not for this one, oh my, cost me $189.00 hard lesson learned. Pool motor was bad and customer service even worse. Shame on Pool Supply World. Would leave 0 stars if possible.

I will never, never buy anything from Pool Supply World again. I ordered a pool ladder in early June. They shipped me the wrong ladder. After a series of phone calls, waiting on hold for an hour each time, waiting for an hour for online chat, and multiple unanswered emails, I received an RMA to return the ladder and receive a refund, as they were now out of stock on the ladder I wanted. I shipped the incorrect ladder back. I waited weeks for a refund to be issued, when one day they shipped me the correct ladder instead. I had already purchased a ladder somewhere else. Now I began the process again for another return authorization. I shipped the correct ladder back. It took over three months, but I finally received a refund mid-September. I wasted many hours dealing with Pool Supply World and will tell anyone I know to avoid them completely.

First off, I'm being generous by giving them 1 star! They deserve a ZERO. I ordered a set of replacement grids directly from their website via an "exploded view" of parts that comprise my filter. Incorrect part was shipped. Contacted immediately via chat: Completely rude and frustrating experience. Chat agent was clueless and was responding from a company playbook with no regard to / knowledge of the actual situation. Customer service is a JOKE. Communication is non-existent. Customer Service insisted I ordered the wrong part -- what a joke -- I ordered it directly from their website. Box was never opened. RMA department handles all returns and their communication is HORRIBLE (only e-mail when / if they decide to respond -- days go by with no response). Fought with the RMA department for a month before they waived the restocking fee (unopened box), but they kept the $18 return shipping charge in force! The only way they would refund the restocking fee was if I made another purchase from PSW -- Literally held $13.04 hostage until I bought from them again. LAST PURCHASE EVER! Bottom line: After a month of painful (mostly me trying to get a response) communication, I was charged an $18 return shipping fee -- for the wrong part! IF you want a complete and utter hassle this is your company. If not, I'd buy from another company. Pool Supply world is a total JOKE! I will NEVER buy from them again!

This company is terrible and customer service is non-existent. I placed an order last week and was hoping it would be delivered this week. I track the package today because I never received anything but an order confirmation because I was curious on when I would receive it. Come to find out the package was delivered somewhere on Monday, but not to me, and now I have to wait for them to find it to get my refund. I should be getting the product I paid for or a refund. Your investigation is not my problem and my order or refund should not be delayed because of it. You will never get my business again.

If I could give zero stars I would. I purchased a pool over 3 months ago. Since then I have co tacked them through email, I’ve called, and I have had no success in getting an update on my order. Today I got a email saying they refunded my order without any communication or response to my questions. To add insult to injury they charged me over $100 for this stupid pool cleaner they gave me for free with the order. Why do I need a pool cleaner without a pool! They have had my money for almost 4 months and now I have to go through the hassle of sending back the stupid cleaner to even get all my money back. Sumer is now almost over so no chance of buying a new pool in time for the kids to play either. Screw this company. Horrible business and horrible customer service.

Pool supply world is selling items they don not have in stock. When I heard that the delivery was going to be delayed, I cancelled my order. PSW decided to ship it anyway, and even threaten that if I didn’t accept delivery, that Fed Ex would “take” money from me. What a joke PSW is. The only customer service I received was threats over the phone against my money.

I ordered pool light parts on July 2. There website said they were in stock. They charged my credit card the day I ordered. On July 8th I called them and was on hold for 36 minutes. Finally got a rep who said he would have put I a ticket to track the order and would take 5–7 days. I asked to speak with a supervisor, he advised none were available and would have someone call. Of course no one did. About 2 weeks later the bulb for the lift arrived. Nothing else. I ordered 4 parts and the bulb was useless without the other parts. Still no contact from the company. I called back and was told they would contact the warehouse to see what the delay was. I advised them to cancel the order. Was told it would take 5–7 business days. They told me to keep the bulb and they would refund the entire amount. Just saw today getting a refund minus the bulb. Not a company I would deal with again. I understand shortages especially now, but don’t advertise items in stock!

I ordered a Pentair Rainbow 320 chlorinator on August 3rd and was charged for it when ordered, which is normal, but 9 days later and I never received another email saying it shipped so I called them. When I placed my order it said it was in stock, come to find out it was on back order and they didn't know when I would receive it. The lady I spoke with was extremely rude and had no explanation when I asked her why I wasn't sent an email stating the chlorinator was on back order. I just told her to refund my money, which she says will take another 5-7 days. I will never order anything from this place again and I would warn others to do the same.