PoolsupplyworldReviews of poolsupplyworld.com

UPDATE: Maybe because of review? I was finally contacted by Pool Supply World (via email). They issued a RMA, and the purchase was refunded (over 6 weeks after I initiated the return), and they even paid for shipping. I was ultimately satisfied with the outcome. Still not impressed with customer service. ORIGINAL REVIEW: I purchased a 2" Pentair slide valve that turned out to be defective when I finally opened the box. I was delayed in inspection because weather turned cold after purchase. I notified company of defect 3 days after their arbitrary 45-day return window. They sent an email asking for details when I complained. I responded immediately, but they have not responded to repeated calls and emails and a "chat session" for more than 3 weeks. I learned that when more than half the reviews are negative, don't buy - save yourself the aggravation and money: Don't buy from Pool Supply World!

I ordered a Pentair Intellichlor IC 40. It was delivered on time, although there was a small amount of damage to each set of threads. This did not occur in the shipping process, no damage to the box. I came to this website and got very scared when I saw the customer service reviews. I did have a little bit of trouble getting through to customer service so I tried the sales department and a polite helpful man processed my return request (he could of transferred my call, but he made the extra effort to help me). Within hours I got a return authorization email with a FedEx label. I’ve mailed the unit back and I’m sure they will follow through with the exchange. Update: my damaged item was received by Pool Supply World twelve days ago, I still don’t have my replacement. I would avoid this company, and use a local pool supply company.

I did receive it but it was the wrong piece so had to return it. The other 2 pieces were not returnable so I lost money on those plus the $15 shipping and 15% off the price for restocking. I did not read the policy beforehand so I was disappointed.

Motor was delivered on the predicted day, but there was never a confirmation other than "processing" at the vendor site. I was worried that there was a delay and that my pool would go several more days before the pump was fixed. When I chatted with someone online, they didn't have any update on the status. Then all of a sudden it was delivered. Definitely need better customer communication, and shipment confirmation and tracking.

The Vari-Flow valve sent to me is a LH rather than a RH version and there is now a large amount of re-plumbing of the valve assembly required to fit it into the existing pump/return lines arrangement.

Double edge sword. Ordered 7 parts. 3 came in 48 hours. 3 came in 72 hrs. The last part was to arrive on Friday by end of day. It didn’t. So, now I couldn’t look for it til Monday. On Monday was told it got lost and would ship again. Supposed to have Wednesday. Late Wednesday I called. Part not only wasn’t going to arrive today, hadn’t even shipped yet. Excuse was warehouse lost power all day Tuesday. Will make sure it goes out. Most important part in my rebuild took 2 weeks to get. At least I got a refund for the $7 part.

The product is great quality and is exactly what we ordered. However, the quality in shipping was poor. It was shipped in its organial very thin box, untapped. The rain caused the box to start falling apart, it was all ready able to lose the parts in shipping, this only added to the risk. Please, take a look into how products are shipped. Thank you.

Package was leaking granules; loose granules in bottom of box and on lid of bucket. Box obviously mishandled by FedEx in shipping, but it could have been packaged better. Already have reported this to PSW.