PoolsupplyworldReviews of poolsupplyworld.com

Trying to reach PoolSupplyWorld about an existing order. Customer service from Manila is difficult to understand. After 15 minutes, I GAVE UP!

Don't buy from this store! I placed an order on 2/21. On 3/18 I spoke to someone on the phone and told them to cancel my order. I also sent an email. I got an email the next day saying my order shipped and they charged my pay pal account. There is no tracking info and I can't get any answers

We just purchased a large order to replace our pool filter and system. They immediately charged our card and the charge is pending The next day we get an email saying they need a second email and second phone number and could not process our order without it. . We called customer service who did answer immediately. She said they needed it for their fraud division. We asked why. No answer. We told them we don’t have a second phone number or second email address and She was simply silent. We finally told her if you can’t process our order without a second email and phone number then you will need to cancel she said she canceled it but we will see if we get our money back. I have never heard of such a thing in my life. I called my credit card company who said they can do nothing since it is pending and that she had never heard of such a thing either. We did get a cancellation email and we were told if the charge should drop off within 24 hours if they canceled it. She said if it goes through they will help us to get our money back.

Good luck getting a simple answer to a simple question. Nothing but run around and indifference. Dealing with this company tying to save a little money is a waste of time. Ex customer

Ordered a mineral cartridge from Pool Supply World based on price comparison from other sources. When ordered it showed product in stock and would be shipped soon. The reply email stated I would receive an email when item was shipped and provide a tracking number. 15 days later I had not received an email with any shipping information. Called customer service with all the information and order number. The customer service representative told me my order had been shipped and delivered 3 days after I ordered it. After telling him I never received it he replied it must have went to the wrong address or was stolen. I asked why I never received an email with a tracking number or confirmation it had been shipped which is what the original email confirming my said would happen. He then told me they’re having issues with their system and even though it was shipped it wasn’t sending information to some customers. I told them I wanted another filter sent or refunded. He said he would speak with his supervisor then get back with me. 2 days later I received an email stating his supervisor told him since item was shipped and received it was no fault of theirs and therefore would not refund or replace. So I m out $100 dollars. To many pool supply companies out there to deal with this kind of service, shop elsewhere.

Placed my order on 8/11/2020 did not hear back anything until 9/15/ which i conduct customer service. They indicated that they do not have it in stock and was going to take 3 to 5 weeks to get it. I could wait but 7 weeks later nothing. Conduct them again and said that they will refund my order funds in 5 days. 10 days later nothing had to send an email to them to refund my money. Stay away !!!!

I will never use this company again. I ordered pool filters in June. By July I still did not have them. I sent an email.....no response. I called several times. Finally, when I reached someone they said they were on backorder and I would have the filters by September. September rolled around.....no filters. I emailed and called. No response. LUCKILY I purchased through PayPal. I launched an inquiry and PayPal could not get them to respond either. I expedited my claim and finally received my refund.....from paypal this month. This company is a joke and they are running a scam. Do not use them.

I ordered a Polaris pool sweep that arrived defective. I contacted their customer service department and was advised they would not accept the return. I was well with in the 30 day date of delivery. (I did hire someone to install it and ensure it was not working properly and it was confirmed.). I was advised by PoolSupplyWorlds customer service department that the only recourse I had would require me to take it up with the manufacturer. I did contact Polaris and they assisted in trouble-shooting the unit and said that it was in fact defective, as some of the models had issues. They were willing to repair it with a local dealer but this was the heart of summer and I needed a replacement ASAP and I didn't want to repair something that is known to have "issues." I was also still upset that I was unable to return something - particularly that expensive - for a full refund when it arrived defective. I was advised by Polaris that its always a good idea to purchase from an Amazon dealer, or local, as those type of sellers aren't as much of a concern when used. I tried on two additional occasions to get a refund from PoolSupplyWorld - even speaking to a manager twice - well with in the 30 day return period and they would not refund the money for the defective pool sweep. The cost was close to $700. I was forced to take this up with my credit card company and I hope that they do the right thing. As far as I am concerned, Poolsupplyworld has no customer service or integrity and refuses to back the products that they sell and do not honor their own stated return policy. One would be better off buying from Amazon or a local dealer. Very disappointed customer. Wasn't worth the $20 that was saved. They are complete frauds. (This is the first review I have ever written that is negative and its because I want to save others from making the same mistake I did by using this company and hope they will hold themselves to a higher standard and back their own return policy on their products.).