PoolsupplyworldReviews of poolsupplyworld.com

I purchased a Polaris 360 for $487.11 on 6/3/19 and came to find out the day after I purchased it that it would not work with my pool equipment. 6/7 I submitted the online request to return the item and per their response I sent correspondence 6/13 with the photo of the unopened box. If they had been more responsive I would have exchanged the item but as it has been a month now (7/1) I obviously had to go elsewhere to purchase it. Although they said in order to return the item I had to pay shipping AND a 15% restocking fee AND send pictures of the item (which is still in the unopened box as it arrived) all of which I have agreed to and provided to them, they have not responded back. I requested status 6/18 and had repeated chat sessions throughout this process and I have not had contact with them in over two weeks now. They have completely disappeared. They always say they have advised superiors and escalated but nothing happens. Meanwhile I am out $500. At this point I will only be satisfied with a complete refund and if they cover the return shipping. I still have to do all the work. I have now filed a complaint with the BBB ID 13654142, Spencer Solves it NBC Houston 7/1/19, Google and others... Just to give you back ground, this equipment was for a beautiful house that was horribly vandalized and we hope to live in soon everything else has been a breeze compared to this return experience with Pool Supply World. **UPDATE** 7/15/19 -! I sent the item back with the prepaid Fedex Label and still no refund after 3 weeks. So now I really lost $500 to this scam company. At least if I had the item I could have sold it on Craig's list for half. Stay away from these scam artists.

The product works wonderful and it was fast delivery!

Forget the restocking fee. They will not even let us process a return for a $500 item NEVER OPENED. SEALED. So no return policy is inforced. Companies like this should be illegal in the USA. Now I have to sell the polaris pool cleaner on a local buy sell site. We even wanted to return it and buy a more expensive one because got the wrong one. Bad business should not have such good reviews...

I ordered a 6-way valve for my sand filter.It arrived damaged - out of my control The only resolution they offered was to fee me $15 for shipping and then a 15% restocking fee before giving me credit for a replacement. .. what a joke. I will be sticking with someone reputable like Amazon for the remainder of my pool purchases. Lesson learned.

Great place to shop

I purchased numerous things from them and have always been happy. One thing I had to return it was very easy. The last purchase I made was for Polaris B 4 - 60 pump and after purchasing it I noticed two days later that it was $40 cheaper than when I purchased it so I contacted them and after a short conversation they refunded the $40.00 to my Paypal account. What great customer service. I will definitly order from them again!

Omg! Terrible customer service. They sent the wrong part. Had to call at least 5 times and send 4 emails to try to return over 11 day period, ordered off amazon got correct part next day. Then they tried to resend after 2 emails and 2 calls saying I wanted to return for a refund since they didn't send the right part, and this was over a week later. They are terrible, 1st and last time shopping with them. They don't even have products, they outsource from 3rs parties.

My order was received earlier than expected. Items were also the best value I found anywhere online. I was able to get 3 hoses from Intex for less than some places wanted for just 1. Will look here again next time I am in need to pool supplies.