PoolsupplyworldReviews of poolsupplyworld.com

Very disappointed in the pool ladder I ordered. Very steep, very shaky, bolts will not tighten. Did't receive enough screws for assemblage.

The item I ordered was delivered as promised and exactly what we need. We are very pleased with the service

My order was delivered very quickly. I was surprised.

Shipping was fast. Product was as listed.

I wanted to place an order for EB853 pump motor by calling the poolsupplyworld, the sales person put me on hold to transfer me to a specialist. As it turned out and what I guess is that I was handed over to Leslie’s pool supply without my knowledge and they (Leslie’s Pool Supples) charged me $278 for the motor after 20% discount. When I received the motor I went on to the Poolsupplyworld site and was shocked to see the price of exactly the same motor as $134. I called the number on the receipt, to my surprise Leslie’s pool supply answered. I told them that I wanted to return the motor because they charged me twice as much as on the site.. First I was told that it was a computer glitch and then asked me to send a photo of the page with $134 price and I did. The story story then changed to that we are two separate companies and they could not sell me at that price. What a fraud that I wanted to order from one site at their lower price and mysteriously passed on to another. I then wanted to return the unopened motor, they first demanded a photo of the box. Leslie’s then sent me an enail with RMA advising me of $15 shipping charge and 20% restocking fees. What a scam! No wonder Amazon has become what it is - trust and customer care. Either there is a kickback scheme going on between Poolsupplyworld and Leslie sales or they are the same company in it together. Never again will I buy from Leslie’s. Beware!

I placed an order for a product they didn’t have in stock and wasn’t noted on the order. It took me almost a week to find out where my generator was to find out by the time I get it my swimming season will be over. After the order I found one that I could have gotten by Monday of next week. I asked about refunds, same it will take 10 days for me to get my money that they took out of my account right away. Customer Service also sucks as they don’t care if they get a bad review. I will never make another purchase from them at all. They don’t even deserve the one star

Good price, great product.

Fast delivery! I ordered on 6/18 and received on 6/20. I ordered it as a "back-up" to have on-hand, since I just had to replace it. The price was GREAT - was almost 1/2 of what I paid at the pool store. Also, I appreciate the FREE SHIPPING.