Pool Supply UnlimitedReviews of poolsupplyunlimited.com

Response from Pool Supply UnlimitedApr 30, 2026

Thank you for your 5-star review! We truly appreciate your patience through the shipping process and are glad your Glacier chiller arrived safely on the third attempt. We’ve shared your feedback about packaging with our team to help prevent issues like this in the future. If you have any questions during installation or once you get it up and running, please don’t hesitate to reach out. We’re always here to help!

Response from Pool Supply UnlimitedApr 27, 2026

Thank you for the great review! We’re glad to hear your filter was processed quickly and arrived well packaged. We appreciate your support and look forward to helping you again!

Response from Pool Supply UnlimitedApr 30, 2026

Hi, We are very sorry to hear about your experience and take feedback like this seriously. This is not the kind of experience we want anyone to have. With the information available, we were only able to locate orders under this name dating back to 2018, and we were not able to identify any recent order or related service notes. Even so, we never want a customer to feel ignored or unsupported. We would appreciate the opportunity to look into this further and help however we can. Please reach out to our customer care team at [email protected] with your order details so we can review the situation and work toward a resolution.

Response from Pool Supply UnlimitedApr 20, 2026

Thank you for your review. We are glad to hear your order arrived quickly and met your expectations. We appreciate your support and look forward to helping you again in the future.

Response from Pool Supply UnlimitedApr 13, 2026

We’re very sorry for the frustration this caused and understand how this experience may have felt concerning. For high value orders, our system may flag transactions for additional verification as part of our standard fraud prevention procedures. This can include situations where billing and shipping addresses differ or when multiple orders appear with conflicting information. These checks are in place to help protect both our customers and our business from unauthorized transactions. In some cases, we may request an alternate form of payment such as PayPal, as it provides an added layer of verification and security for both parties. We understand this may feel inconvenient, but it is never intended to cause concern or appear misleading. Based on the information tied to this order, our team made the decision to cancel rather than proceed without full confidence in the transaction. While we regret losing your business, ensuring secure and legitimate orders is always our top priority. If you would like to revisit your purchase, we would be happy to assist and find a secure way to complete your order.

Response from Pool Supply UnlimitedMar 31, 2026

Thank you for your review! We’re glad you found exactly what you needed with our brand name parts, and that our pricing and shipping met your expectations. We appreciate your support and look forward to helping you again in the future!

Response from Pool Supply UnlimitedMar 17, 2026

Thank you for the 5-star review! We’re glad to hear you were able to find the exact part you needed using the visual breakdown and part numbering. We work hard to make identifying the right replacement parts as easy as possible. We appreciate your support and look forward to helping you again in the future!

Response from Pool Supply UnlimitedMar 17, 2026

Thank you for your feedback. We’re sorry to hear that the packaging did not meet your expectations. The item was shipped in the packaging provided by the manufacturer, and while the envelope itself may appear inexpensive, shipping charges include much more than the packaging materials. They also cover carrier rates, handling, and processing costs. That said, we certainly want to make sure you receive your items in proper working condition. If any of the bulbs do not work, please let us know and we will be happy to assist and notify the manufacturer as well. We appreciate you bringing this to our attention.