Pool Supply UnlimitedReviews of poolsupplyunlimited.com

This company has disgusting customer service. Multiple emails and voicemails over a week were ALL unanswered. Their recorded phone message says how they've been working 16 hour days, blah, blah, blah. And how much they appreciate "your business". With any luck, this company will be out of business and off the web - soon.

***Buyer Beware*** (F rating with the Better Business Bureau) I am on the phone now with the credit card company. I was baited by the great price, but when the package arrived, the item was completely different with a model number that does not match. After a week of discussions, they will not refund my money. Their reasoning is that it is the same brand. It’s like buying Ford Mustard, and receiving a Ford Focus at delivery. They feel that I should be happy because they sent me a Ford, so no refund. So now I am responsible for a couple of hundred dollars, and still have to buy the correct part. The credit card company says that it can take a couple of months to resolve. I can’t speak of poolsupplyunlimited.com initial intentions, but this really feels like a scam. Michael, Florida

Don't buy here. I ordered a replacement for a gecko tsc-56. After calling them the told me the tsc-8 10 button is the correct one. I ordered it from the Netherlands. Once received i obviously tried it, and not working. Guess what i needed the 8 button. Called them again to swap it with the 8 button. The answer was No you tried this one so its used. Hello??? Of course i tried it i need yo find out if it works right? But not in their opinion. Its used so no swap, no return Awfull company.

LOOK ELSEWHERE!!!! TERRIBLE COMPANY!!! Company shipped the wrong water slide June 8. Customer service was terrible and couldn’t help me replace the slide. I ended up contacting the manufacturer to ship me a new slide. It’s now almost 3 months later and the company hasn’t gotten the old slide off my yard. They made us load up the old slide which is extremely heavy to put in a box which they never came and got. The boxes got ruined in bad weather. I also injured my knee loading the slide into the box. The company shipped us a new box with no date to pick up and said we have to load the 400 lb slide into the box again. My husband is a disabled vet and I hurt me knee loading the first slide and the company could care less. I would never purchase from company. The service representatives have been unprofessional and unhelpful.

Quick to take my money but haven't received order. It's been over three weeks. They also will not return phone calls, emails or web tickets. I've left voice messages, called both local and toll free numbers, emailed their sales department several times and put in two web tickets. Their recording says it's because of COVID and how they work "sixteen hour days". SHAME ON THEM for using a pandemic as an excuse for ripping people off.

I bought a pool filter from them and it never showed up. Do not use them.

I bought a $770 pool from them. It came with a leak in the seal. No one will return my calls or emails so I am basically just throwing $770 down the drain. Never again. Don’t recommend AT ALL.

CAUTION! ... CAUTION! ... CAUTION! I would not buy from this online seller again. I purchased two crank wands to raise and lower my outdoor sunscreens over my patio. 22 hours later I received no notice from them that they had shipped my order, and I decided to cancel the order. I sent them a request to cancel the order and an hour later they sent a notice that my order was shipped. However, when I went to the UPS website to see the status of my order, it only stated that a shipping label was printed and the item was still with them (had not been picked up by UPS yet). It's clear that they simply did not want to cancel my order. It's hard to believe that for a measly $43.00 purchase they are willing to risk the reputation of their business by cheating a customer. Pretty sad and shady. STAY AWAY from these clowns folks, they don't know how to run a business.