Anne
Two damaged pumps and 4 weeks later
Bought a grundfos recirculating pump for my hot tub. Took 2 weeks to ship and pump housing was damaged. Notified Pool Supply Unlimited and was given a return label to print out. Two weeks later, I received a second pump. This time the pump electrical connection box was cracked and a wire insulation was cut. I notified Pool Supply Unlimited again of the problem including pictures. No response from them. Sent another email and after 10 days I was told that they were researching a solution. Someone finally called but proceeded to talk about the problem with another order. The customer service person looked up my pump order and said they could send out another pump. I told him that I could not wait another 2 weeks to get another pump since I didn’t want my hot tub to freeze up. I told him that I would use an old pump cover and shrink tubing to fix the damage so that I could get my hot tub in operation and prevent freezing. Customer service informed me that I was accepting the order as is and there was nothing for them to offer. I thought that a partial refund was in order but they said that they could only replace the pump. So their remedy was for me to wait 2 more weeks for a third pump meanwhile my hot tub freezes up and I then have major issues. I think not. This company has the worst customer service and are not the sharpest knives in the drawer. They tried to blame shipping company for the damage wiring, which was cut. It clearly came from the factory that way or Pool Supply Unlimited was selling seconds, returned or reconditioned product as new. Truly disappointed. I will never buy anything from them.