Pool Supply UnlimitedReviews of poolsupplyunlimited.com

Response from Pool Supply UnlimitedJul 8, 2025

Thank you for the 5-star review! We’re glad you found the parts you needed and appreciated the quick delivery. We’re always here to help!

Response from Pool Supply UnlimitedJun 26, 2025

Thank you so much for your kind words and continued support! We’re thrilled to hear that you’ve had consistently positive experiences with Pool Supply Unlimited. It means a lot to us that you’ve chosen to shop with us multiple times, and we look forward to helping with all your pool supply needs in the future!

Response from Pool Supply UnlimitedJun 26, 2025

Hi John, We’re sorry to hear about your experience and appreciate the opportunity to respond. We understand how frustrating it can be to receive an incorrect product, and we’re committed to resolving such matters as quickly and fairly as possible. In your case, we promptly contacted the manufacturer on your behalf and provided you with a Return Goods Authorization (RGA) and prepaid shipping label to streamline the return process. The manufacturer is currently in the peak of their production season, which has unfortunately caused delays in processing. That said, we’ve ensured you have all the necessary documents and instructions to return the item, and we will issue a full refund once the return is received and verified by the manufacturer. We truly value your patience and cooperation as we follow the proper steps required to resolve this matter. If you have any additional questions or concerns, our customer service team is always here to help. Thank you again for your understanding.

Response from Pool Supply UnlimitedJun 12, 2025

Thanks so much for the great review! We're glad we had exactly what you needed. We work hard to keep a wide selection of quality pool products in stock, so it’s great to hear that paid off for you. Let us know if we can help with anything else!

Response from Pool Supply UnlimitedJun 9, 2025

Thank you for your review! We're very sorry this has happened. While we strive to keep all product photos and descriptions as up to date as possible, manufacturers occasionally change product designs or packaging without notifying us. We understand how frustrating that can be and want to make it right. Please reach out to our customer support team at [email protected] so we can assist you further.

Response from Pool Supply UnlimitedJun 9, 2025

Thank you for your five-star review! We're so glad to hear that you received your revised parts quickly. We always aim to resolve any issues as promptly as possible and appreciate your patience and trust in us. If you need anything else, we're here to help!

Response from Pool Supply UnlimitedJun 9, 2025

Thank you for the great review! We're thrilled to hear your CaliMar Salt Chlorinator CMARSHA40 arrived quickly and is working great. We appreciate your support and are always here if you need anything in the future. Enjoy your pool!

Response from Pool Supply UnlimitedJun 9, 2025

Thank you for the kind words! We're so glad to hear your order arrived on time and that you had a great experience with us. We truly appreciate your support and look forward to helping you again in the future!