PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Got diagnosed by an online doctor who gave me medication that didn’t help but make my ringworm infection worse! And they didnt want to offer a refund for the visit like they stated online. Terrible service and doctor didn’t know what he was doing! Never again!

If I could give zero stars, I would. They immediately charged my credit card $75 without any services being rendered. I called, canceled immediately, they reluctantly refunded my $75. I explained I did not want anything further. Two months later I noticed the same company was charging my credit card $19.99 month. Called my bank to dispute and called plushcare to ask them why they are charging my card. They said I was automatically enrolled in a subscription that I never signed up for. This company is a total scam. Go directly to your doctors not this place.

Such an easy process! No wait times. Dr Bomani addresses all of my concerns and is always available! The support staff is just as awesome and quick to respond! I will always recommend PlushCare to family and friends. As a healthcare professional myself I can say I am very happy with the care I receive!

I signed up for PlushCare on January 16th, 2025, for a simple appointment when my child tested positive for the flu. I am immunocompromised and needed a way to receive anti-virals when our local clinic was closed for the day. They took my insurance, ran it, and told me it was approved and my payment was going to be 25$ after insurance. I paid, had a 5 or so minute call with the assigned Doctor who sent in the medication. On February 3rd, 2025, I received an email telling me that I owed $203.06. Had I known the charge I would have refused service as this is out of hand for a 5 minute call, and would have been free with our local hospital. It was NOT disclosed, and was a surprise bill, when they state clearly they do not participate in surprise billing. PlushCare is scamming people by telling everyone their cost after insurance will be 10-20$, and then surprise billing them hundreds after the fact. They know this and are behaving this way intentionally, lying about the price after receiving insurance, and then billing weeks later after the appointment has concluded with no repercussions. After my appointment, my wife had an account setup, was told she'd owe the same amount, and then they did the exact same thing to her as well. This is a predatory practice and knowingly deceptive.

I created a new account with Plush scheduled an appointment. I waited 15 minutes on line for the doctor to log on then I received a message informing me that the doctor is unable to join and that I can reschedule. When I tried to choose a future time, it added on a 75.00 (late schedule fee). I tried calling customer service and no answer. Very disappointing.

Plush Care has been outstanding for me. Twice I've been acutely ill and have scheduled an appointment at 6:30am and both times, the doctor I chose diagnosed my problem correctly and treated it by sending a prescription to my pharmacy. Time investment was 10 minutes. From home. Truly Awesome!

The Doctor and experience was great but I'd like to make her my primary doctor, and I can't find her again. So that's the only negative. I don't want to see random doctors everytime I make an appontment.

Very easy to use, and very efficient system Dr. was awesome.