PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

The scheduled doctor never came online; I received a message after 20 min promising I would not be charged $129; of course, the next day, I checked my bank account, and yes, I was charged. After a few emails, I found out they never closed my account. The same day, I was told my refund had been issued. After a few days, I contacted them again, asking for proof of a refund, which shows the refund was processed on the third day, not the next day. One more note: I would never have contacted them if I could afford insurance. So now I'm out $129 for God knows how long with no money to use another service.

Unresponsive! You’re inundated with emails touting the customer service and their availability to ask question…..but they never answer them. You’re requests/question are forwarded, apparently to a black hole. I had an appointment with a doctor within 2 hours of signing up. Since then…..nothing progressing on filling a prescription.

Stupid nonsense. Cannot get certainty that insurance will be accepted even though it is one of the selections in drop down menu. Charging out of pocket costs even though I have insurance. Told maybe they will reimburse on Monday if insurance covers. How do you not know that now? Stupid nonsense and really bad system model. Greedy people don't give a shit about health. Stupid nonsense.

Great experience with Dr Bomani

My doctor (Dr Russin) is always very supportive and nice. He listens to my my concerns carefully and recommends treatments that are not only helpful, but treatments that he has experience with. Thank you Plush Care and Dr. Russin

Dr. Ross was warm and kind. Why do I feel that why, my family doctor died at his desk on Nov 20, 2024. I haven’t been able fine a doctor. With asthma and COPD, I have a respiratory infection. She was just what I needed. She was just wonderful. Plush Care was great.

Overall experience was pleasant. Prompt with open availability with my primary care doctor. Managing staff are very responsive and helpful with their responses. All the doctors I've encountered thus so far are professional, empathetic and ethical. I would highly recommend the use for telehealth providers .

Spoke today with Jessica W and was very happy with her ability to expedite my request. She was pleasant and professional and completed my request promptly. Wish all companies had customer service like this. Thank you Jessica W