PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

The individual I spoke with was extremely helpful and kind on the phone. He was also patient and helped with my technical problem. Great worker!!

My wife used PlushCare and the first visit was OK, but the second appointment was cancelled by the doctor for no reason and no reschedule. She rescheduled and the doctor never showed. All during this time, PlushCare was charging for their membership and not only providing NO SERVICE, but they cost her time and are incredibly disrespectful of patient's time. If you don't show, they charge you, but if they no show, you get nothing. She called their customer service and SURPRISE, no one answered. STAY AWAY from this fraudulent company, they will take your money and not provide a service, they will leave you hanging, and they don't answer their phone!

Hi all, Here is another chapter regarding gaslighting from plushcare. I received a new note. Their note states, they cannot offer the care necessary for the ozempic care program. Seeing a doctor in person is a requirement. (My last online medical service never did that. If it was true,Plushcare will refer you to a physician to see in person) Strangely, their website offers Ozempic as a medication the can managed and prescribe. 🤣 Their website offers service to manage chronic medical conditions including diabetes. In my case, this is what I use Ozempic for. Their website states they offer in-person visits if needed by referring you to see a doctor in person. 🤔 plushcare states it offers, annual physicals and primary care physicians. Since they say they can't assist patients requiring in person care, this would not be possible. They state they deliver chronic care services in a way that works for you.(It's not working for me) Well that's all for now folks! Please don't be stupid like I was. Vet a service before you sign up and if you feel uneasy about anything, stop and move on to another option. Check with the better business bureau website. I liked at the first 25 or so review. Most described their service as terrible. Oh! I almost forgot. If you need to speak to a person at the office, you can't! The only option is to use their portal system to write notes to staff. This is not email! It's electronic letter writing, lol. Reply can take up to 2 or 3 days!I was finally given a number to call, (I swear you can't make this stuff up), the number doesn't work. UNBELIEVABLE!🤣

Friendly professional car. I am very pleased

The doctor was great. He took care of me.

I spoke with the agent, Jeanette J., who was absolutely wonderful. I mistakenly tried to get an appointment online for an in office visit but instead scheduled a virtual consultation. When I realized my mistake and canceled that appointment I was charged another fee. I was in a panic but Jeanette handled everything smoothly and encouraged me to get well soon.

I had an infection in my thumb,I talked to Dr.Ragland at 8 am. and by 9 am. I had an antibiotic,which immediately helped with the pain and inflamation. Thank you all for being there for me.Plushcare works seamlessly!

They sent a cost estimate and later billed me for the full amount saying that they were out of network and the insurance denied it. I provided my insurance details, ID number and group number. They clearly did not check beforehand!! Their cost estimator was fraudulent.