PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Carmen did excellent

I scheduled and attended an appointment with Dr. Wooten. She asked me to upload lab results after meeting and the treatment would start. I messaged her two days after the appointment and she acted like we had no appointment and she wanted me to schedule another 100+ dollar appointment to talk. Terrible!

The service was incredibly fast, doctor was very attentive to my needs ask the right questions about my health and prescription was sent 5 minutes later to my pharmacy. Very impressed

Very attentive and a great doctor

The worst! Dismissive, putting words in my mouth. I expressed I could not get an appointment with my Dr. for a Z Pak and google lead me to this service. She said well you cannot just ask google something to be true. I felt it was a scam. If you "never" prescribe zpks then don't advertise you do. They waisted my money! Everything is always a SCAM. I cancelled my membership. They said I would receive a refund but we'll see.

One star. Hidden membership fees and stingy refills. PlushCare kept charging a membership fee we did not realize we were still paying. When we canceled, they refused to refund any of it. On top of that, the visits are expensive, and they would only refill a basic long-term medication (Synthroid/levothyroxine) for 30 days at a time. That forces another paid visit every month. This is not convenient care. It is a subscription trap with short prescriptions. We will not use them again and would not recommend them to anyone who just needs a straightforward refill.

Having used PlushCare for several years since the early days, it has been wonderful to watch the platform evolve and grow. Throughout that time, Dr. Allan Marks has been my primary physician, and he is the main reason I remain so loyal to the service. Even when communicating through MyChart or across a screen, Dr. Marks never makes me feel like just a number. He brings a genuine, personal touch to every interaction, which has built a deep level of trust over the years. Outstanding care from doctors like him is what truly sets PlushCare apart.

Our provider was wonderful, which makes this review somewhat challenging. She was great, but the company is horrific. If you want to use them, know that in the dozens of pages of fine print that you sign off on to book the appointment, is a clause that says by using them one time, you are signing up for a monthly subscription to the tune of $20/month. Like most people, my husband and I saw the recurring charge on our credit card and thought it was related to something else, so we didn't explore it. That part's on us. I finally checked on the charge today. Since my son's appointment with them was in July 2025, they have taken $20/month for doing absolutely nothing. When I called to cancel the charge, I asked what that $20 got me, and the answer was "access to doctors." I got that without a subscription the first time. Why should I need a subscription if I choose to use them another time, which I won't ever again? No monthly email telling me that I was going to be charged or anything. So they have taken $300 from us, and we have no benefits whatsoever. We used them because we were out of state, not near an urgent care, and my son needed to see someone. If you have to use them, please know that they will bleed you dry unless you immediately cancel your subscription. Don't make my mistake and let them rob you too.