PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

I have received quick and professional care from PlushCare doctors. When I had to call about billing, there was no wait time to talk to a live person, which is unusual in today's world! Jeanette J from the Care Team was quick and helpful. Thank you!

Excellent service for a new patient in immediate need. I was able to make a same day appointment within hours of my application and was seen by a professional doctor who was prepared, on time, in her doctor's coat, and made the correct diagnosis for my acute medical issue. This service was a lifesaver. I was in need of medication for a persistent and acute issue that could not be overlooked any longer and to have someone who wasn't the emergency room option, that was also affordable and pleasant to be attended by, is a godsend.

Did a video visit, prescription was not sent in to pharmacy as promised (still waiting) and appointment notes were not sent even after I called and they told me they would be sent. Also it signed me up automatically for a subscription. Do not use this site.

I hate a great experience. I actually only "needed" a refill for my allergy medication, but ended up also getting a referral for a mammogram -- something I have needed for six years. She was the first doctor to really listen to me and to be kind in a way that out me at ease, and I asked if she could refer me for preventative care. She said she could. It is very hard to find a doctor that will let you be in control of your own care, at your own pace. So, for me it was GREAT. I found them on Google at 7:30 a.m. and booked an appointment for 8:00 a.m.. I immediately got a text message with a link for the app, which I downloaded and filled out all my intake information. When I had finished there was a second text waiting for me with the link to the video appointment. I was about 2 minutes early, and the doctor logged on right on time; at 8am. The visit was covered by my insurance with only a $15 copay and my medication was sent to the pharmacy immediately where I was able to pick it up an hour and a half later. I was so happy with my experience. I've signed up for the monthly subscription. I live 20 minutes from town and any kind of a doctor, so for me this was incredibly convenient. However, even if I didn't live 20 minutes from town, this would still be an option I would absolutely utilize, which is why I signed up for the subscription.

Plushcare is a waste of money and time.

I've used PLUSHCARE several times throughout the years since COVID. I've always been impressed with the doctors and it is easy to use the same doctor or change to suit my time constraints. The Customer service representatives have helped me to make appointments as well as navigating the app. The only problem I've incurred is with pain medications of any type and that is regulated by the government not Plushcare.

The first person I met with was 10 minutes late to our call, it went smoothly she said she would send in prescriptions for me and we hung up. I go the next day to pick up these prescriptions and they’re no where to be found so I call back and they tell me the doctor simply forgot to send them in but they won’t be able to get ahold of her for 11-24 hours. I tell them it’s urgent they say I’ll likely hear back in the next couple of hours. So 8 hours go by, and I’m getting increasingly sick so I call back and they inform me the doctor just didn’t respond and that I can meet with a new one. So I meet with the new doctor, who is also 10 minutes late just for her to tell me she doesn’t want to prescribe me anything because she believes I should see a doctor in person. So I basically wasted 42 hours of being sick to people who did nothing but take my money and waste my time. Don’t use this service save your time and money and go somewhere in person. I only did this because my body was too weak to go to a doctor and my schedule didn’t have space for a visit but I didn’t know something that was meant to help this experience would indeed make it worse and be a waste of time.

Nice job! Professional and thorough. Thank you!