PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

I was under the impression that this was a great service, especially in the midst of COVID. I ended up getting really sick in Dec 2020 with COVID symptoms plus a really bad rash. Unable to really see anyone in office, I decided to use Plush Care. The MD was nice, provided meds and the appt went smoothly. I ended up finding a regular MD so I canceled Plush Care March 2021. Last week I received an EOB from my insurance advising that I had a recent visit and now owes a balance of $88.40. Natually I called the insurance and they confirmed what they saw and encouraged an appeal. After finally getting PlushCare on the phone, I learned that my insurance was billed because of a health assessment form that was completed on my 1st and only visit. So I was not seen again, made to get any blood drawn, or anything but billed for another visit due to a heath assessment form being submitted. The form is part of your sign up....I have worked in insurance for more than 15 years and I have never heard of such. I have investigated MD offices for this very same thing! I am very taken aback by this. I was just ok with the service now that I know how things are working, NO THANK YOU!

fast and friendly.

Booked an appointment only to have the doctor cancel it 30 minutes later. It was for an illness listed on their website. If they don’t treat illness they specialize in I’m not sure what the doctors treat. Don’t waste your time with this online healthcare provider.

Doctor was excellent; website would seemingly not allow me to upload xrays images and etc. (it kept glitching when I finally found somewhere to submit it to) but in all I really did have an easy, excellent experience with your service. Customer service was also quick and helpful, resolving my issue in minutes. The only thing is that if you don't have insurance it is around the highest prices I've researched on the internet for (supposedly) similar services. I wouldn't know about them though because I've only used PlushCare twice and it's been my only virtual based healthcare experience. A+

They charged me monthly fees without billing me. It will not allow you to delete payment information. They will not provide any refunds. PLEASE, THIS IS A SCAM! DO NOT DOWNLOAD. There are better options for online care!

Take the time to drive to urgent care. First doc I saw looked like he just came in from a jog and was super quick with me. Prescription was supposedly sent but next day my husband had to lmk the pharmacy never received it. I had to try to call an agent, good luck with that cuz you will always be on hold, and get him to call the pharmacy. Hubby waited 3 hrs at Kroger fir it. We live in the country so waiting was necessary. Now I had a wonderful different doctor I used Yday. I told her my 15 ye old daughter is sick just like me and she said she could see her. Doctor wrote her name down and told me to tell my daughter to let her know she was my daughter. I could not schedule my daughter online with her due to her age. So I called. First agent scheduled with wrong doctor. So I called again. Now I have the flu and barely a voice as I’m doing this. 2nd agent had to cancel the mistake, so I’m still pending that charge in my bank, and then he scheduled a new in’s with correct doctor. So now I’m pending an additional charge in my bank. I said ok thank you. I get an email telling me that appt is under my name and not my daughters and if I need help correcting this to call them..... r u kidding me? So I wrote back that the gentleman I spoke with was going to send the Dr a note letting her know it was fir my daughter. And also that I can’t talk due to my illness. Well my daughter is sick as a dog waiting for 30 mins for the doctor to connect as I’m calling PlushCare on another phone. And guess what??? No one is answering. So I hang up the appointment call and I received an email from a Gina stating she canceled my appointment since the doctor is not a pediatrician. She sent it at 6:33pm and we were already waiting at 6:25 for appt. I’m upset. Waste of my time could’ve just taken her to urgent care. Been waiting all damn day. Oh and another thing, I did labs at least 3 weeks ago and I had to ask them for my results. They then emailed me that they needed to know where I took them so they could get them. Guys, if u wanna do most of the work yourselves, a lot of waiting around and pending charges, then PlushCare is for you!

Tried plushcare last mounth doctor wasn't able to help no harm no foul at this point. But canceled my membership same day was told by rep it was all taken care of and out of the 90 dollars I was changed they could only return 30 1 mouth later my account was charged again tried calling but no one answered

The NP that I was directed to in order to get a prescription refill was not only very unfriendly, but also refused to refill my two prescriptions. She told me that the reason for her refusal was that in her opinion she was not getting enough money for it from PushCare. She had an odd, unprofessional and unpleasant manner. On the other hand, PushCare customer service responded quickly to my e-mail, and directed me to a friendly doctor, who had no trouble prescribing my medications in a timely and professional manner. Thank you for that! PS. Replying to your reply: the person who was assigned to me was marked as NP.