PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Ok so seeing a doctor you don’t know online or by video, you can’t set your expectations to high. I didn’t. What I did expect was for the doctor to have somewhat of a bedside manner. I guess I was asking for to much. I had a (what I found out after my experience with them), horrible skin infection. The doctor I ended up seeing after being traumatized on Plushcare said take ALL the meds I’m going to give you and in the meanwhile I’ll have the lab take a look at this. The (both doctors after two visits on Plushcare) doctor had the nerve to say to me I need a psychiatrist it was mental. I was so upset both times all I could do is cry. It happened on the height of the pandemic so I didn’t have many choices then. I had this skin infection for four months and it got so bad I almost ended up in the hospital. I’m surprised I didn’t. The 2nd time I tried Plushcare to get help with it I thought I would get a doctor more sympathetic but what I didn’t know was they worked together and talked about my case. Headcase I guess! Smh!! I guess after a good lawsuit one day due to their actions might get them to change that non existent bedside manner they have. Patients just beware and know if you don’t like what your hearing, demand another doctor on this website. ☹️

Will charge for visit when cancelled days in advance. Cancelled because this doctor has zero bedside manners and GOD complex. Switched insurance companies because of him weeks before. He tried to bill insurance after I cancelled appointment and then billed me. Do not use him. Zero stars.

Absolutely a waste of money. The fact that the doctor did not even bother to have an appropriate background behind her for the call should have been my first clue. Instead it was a tacky bookshelf with kids toys. All I needed was an antibiotic for a sinus infection. The only reason I used this service was because it was a Sunday. She refused to give me a prescription so basically I paid for a phone call that produced zero results. Just go see a real doctor. This will be a waste of your time and most importantly....your money.

I've had good experiences with providers but this last one earned them one star. He wanted to play god with my dosage, not fill a full month, and even called in the wrong dose. They are expensive as it is. I felt dehumanized. I'm not even on a controlled substance and he treated me like I was drug seeking for a medication that a specialist put me on six years ago. Dr. Gomez - stay away. Horrible service and false advertising. They're supposed to fill a 30 day supply.

I scheduled an appointment and then it was cancelled because the doctor had an emergency. That’s all fine and well. I scheduled an appointment with another doctor. I received a call that the doctor may not be able to prescribe anti depressants due to other medicines I was taking, but I was told I could still have the appointment and talk with them. Then a couple hours later they just cancelled my appointment and said what I needed was not in the “scope” of what they do. I felt that it was really unprofessional and I do not recommend them.

I recently had an appointment with Dr. Andrew Van Vugt. He was on time, professional and approachable. He was able to diagnose me and send a prescription to my local pharmacy in about 15 minutes. I was very glad to not have to drive to a walk-in clinic somewhere and wait for hours to be seen. The convenience of video calling into the appointment from the comfort of my own home can't be overstated. The price was also cheaper than Clear Choice MD. Overall this was a good experience that I will use again if the need arises.

They charged me $99 then canceled and when I asked for a refund they asked for my bank account information.

My husband had one appointment with a doctor with Plushcare trying to get help with his Alcohol Use Disorder. In about 10 minutes total on the call, the doctor was extremely rude and dismissive of my husband's alcohol problem and went as far as to say that he didn't even want to quit drinking as well as other terrible things. We decided to hang up and close our laptop. We have spent hours on the phone trying to get a refund for a charge to our HSA account for over $100. We are well past our annual deductible due to alcohol complications, so any money from our HSA is as good as cash to pay for our deductible that we are still making payments on. I've been told we would be refunded multiple times, both in writing via email and on the phone. After dozens of emails from both me and my wife to Veronica at Plushcare last year, we finally gave up and she quit replying to both of our emails, even though the problem was never resolved.