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PlushCare Virtual Healthcare: online doctor (plushcare.com) has 2,718 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
plushcare.com
Website
plushcare.com
Category
Hospital & Emergency
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
PlushCare Virtual Healthcare: online doctor reviews
2,718 approved reviews, newest moderated first
LI
Lisa
My experience was wonderful!
My experience was wonderful!
My Dr was so wonderful and attentive
I don’t have insurance. I think PlushCare is an ingenious alternative for people that don’t have insurance. I don’t know that I can say I’ve ever been so grateful for an ad to come across on my FB feed!!
I can’t say enough about how amazing my experience was, and how grateful for PlushCare!
CP
Cheryl P.
Service is very convenient and quick.
Service is very convenient and quick.
SG
Stephen G.
The doctor does not work in your best…
The doctor does not work in your best interests, and will want you to keep using the app to charge you the membership fees. I also requested for a refund because of the lack of service but will not give me the refund quoting terms of service. I realize that this company will not work in your best interests. Will not recommend to anyone who needs help.
Response from PlushCare Virtual Healthcare: online doctorOct 4, 2021
Hi Stephen, I apologize we failed to WOW you with our clinical service and support. I'd be happy to further investigate the issues you had. Feel free to reach out directly via [email protected]
MB
Michael B.
I would not recommend PlushCare
During my session with the Plushcare physician I was told I am to medically complicated for her to help me. My interaction with the Doctor was less then a minute. I would not recommend PlushCare to anyone If this is the level of care they provide.
Response from PlushCare Virtual Healthcare: online doctorOct 4, 2021
Hi Michael, I apologize we failed to WOW you with our clinical service and support. I'd be happy to further investigate the issues you had. Feel free to reach out directly via [email protected]
JJ
Jeremy J.
Convenience when needed most...
I was suffering from a intestinal infection with extreme pain. I was able to get a appointment with PlushCare within a hour from the comfort of my home.The Dr was compassionate and very helpful. With in two hours I had a antibiotic. My normal trip to the Dr takes up my whole day. This was a blessing.
SH
Sharon
Expectations Far Exceeded!
Who would think at 5:30 a.m. a physician would be available for immediate consultation - I had initially logged into my local urgent care site and was promptly sent to plush care thinking that would be where i would make my appointment. However, much to my surprise and pleasure Dr. Darius was immediately available. Gave her my symptoms and level of pain and answered a few more questions (she was very thorough) the diagnosis was made a she sent in a prescription to my local CVS. Am on third day of medication and feel so much better. Again, my expectations were far exceeded!
SK
Szilvia K.
I wanted help, but received none....just BS.
The Plushcare doctor told me that despite the fact that I had COVID symptoms, he could not give me an excuse note (it was not even for work) because I could be lying about my symptoms? I really would not want to give anybody my illness. I used another telehealth service and was diagnosed in less than five minutes. Save your money and your time and use a service other than Plushcare. I'm just sorry that I spent my hard-earned money.
Response from PlushCare Virtual Healthcare: online doctorSep 29, 2021
Hi Szilvia, I apologize we failed to WOW you with our clinical service and support. I'd be happy to further investigate the issues you had. Feel free to reach out directly via [email protected]
CY
Cynthia
Effective Provider Story
I was experiencing hives, which were greatly interrupting my days. I saw one PlushCare doctor who seemed to not understand how severe they were, asking to see the hives and probing questions about my perception of them. I told her the only thing I could think prompted the hives would be life stress. We did not discuss my current meds at any length, that I can recall. She advised me to take over the counter allergy medications, which did not help whatsoever. In fact, it was worse on Saturday, which is when I saw Dr. Holte.
At this point, my face was swollen with hives and I had to hold my hands above my heart level for a bit of relief there. Dr. Holte seemed very concerned about the possibility of my airway being impacted by the hives. She asked questions about chest pains and other things that could be going on. She also inspected my current meds carefully and found that sometimes people have a delayed allergic reaction to a medication I was taking. She immediately told me to stop taking the med, prescribed prednisone and an epipen, and instructed me to go to the emergency room if my symptoms worsened at all. Comparing the two providers makes me feel grateful for Dr. Holte's attention and thorough evaluation of my situation. I was able to feel a sense of safety after receiving a solid medical plan.
I was, and am, thankful to have been seen within 30 minutes of deciding I needed to be seen again. I did not have to go to the ER or urgent care and wait for hours with a swollen face and itchy everything. I was able to access relief by the afternoon. THANK YOU, DOCTOR HOLTE.