PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

I love this service, however the billing department and customer service I receive leaves a lot to be desired. I gave 3 stars only because I have great experience with the doctors I have seen. I have had multiple problems with invoicing. I pay invoices and continue to get payment reminders. When I call and email no one can seem to track these via their own invoice numbers. I have put tickets in and have no resolution. Unfortunately, I will need to cancel my membership if they don't pull it together and give me some resolution.

I have experienced great service from the Care Team since starting last month, especially today from Jeanette J., she listened and understood where I was coming from and quickly found a way to help me. She was very pleasant and it was easy. I had to pause my care but will feel comfortable returning due to how she handled it for me.

Soloman is the best customer service person.

Dr Wooten was fantastic! Was thorough and answered all my questions.

Great customer service was provided. The rep was knowledgeable, personal, understanding, and caring. She got me squared away with no complications or issues. Thank you!

Wish I could go lower than 1 star. PlushCare seems to care about one thing, and that’s money. Once they have it, you’re on your own. I ordered an at-home blood panel for over $100. It took about a week and a half just to arrive because they didn’t even ship it until nearly five days after the order. I sent the sample back a week and a half ago and have heard absolutely nothing since. No confirmation it was received, no status updates, no results… just silence. Customer service is a joke. You don’t get a real response, just automated emails with irrelevant “help” articles that don’t address your issue at all. Then they have the nerve to follow up asking you to rate the response, which feels almost insulting given how useless it is. At this point, it feels like a complete scam. If you try PlushCare, be prepared to chase your own money and potentially file a chargeback.

$50 to be told to "ride it out."

My throat was killing me. My regular doctor could not see me until late the next day. With PlushCare I got appointment minutes later and a prescription an hour after that. My regular doctor visit would have resulted with same thing but two days of pain later.