PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

The service is relatively convenient. Doctors are available within 6 hours usually, and they are ontime. If they can't help you and send you to a doctor, they don't charge you. However, the auto-renewal business model is a little sleazy. If you subscribe, you are automatically signed up to auto renew. You can't get a refund if they renew you automatically. You can cancel (and you get a warning that you will lose care even if they just charged you for a year), but you will be RESUBSCRIBED to AUTORENEW if you book an appointment in the year that you paid for it. So, to prevent auto renewal, you have to cancel the service every time you book an appointment.

I read all of the reviews as normal before taking the service and my heart sank because I was prepared to be scammed and disappointed. I did the video call and the doctor came on 2 minutes after the initial time and I was still nervous it was going to go wrong. She addressed my concerns directly and sent the prescription to the local pharmacy. I went to the pharmacy the next day and it said I only had 1 prescription. DING!! DING!! DING! My scam alarm went off like I am going to call and give me the run around. I called the customer service line for prescriptions and I DID have to hold for 35 minutes, but someone did come on the line eventually and I let them know what was going on and they Immediately shot it to the supervisor for escalation. They followed up with a message directly to the pharmacist and called several times to resolve it. I was able to successfully get what I needed. When things go wrong it’s easy to jump on and give a 1 star review. Equally when things go right, you just move on like nothing happened, because your world was not disrupted. I appreciate all of their help and responsiveness. My experience was good.

Professional and quick appointments and mostly that listen and show compassion

Appointment got canceled

Absolute nightmare, had to call in again for a dumb billing mistake from the apps part And then finally got an appointment, which they then proceeded to send my lab order to QUEST when I said LABCORP multiple times and there was no way to get back into contact when it was not a BILL related query!! Funny how that works magically; now I’m stuck for a whole weekend without a test done because of a telehealth doctors negligence

Kim was fabulous!

Clear and friendly service.

PlushCare does not accept many insurances. I have Emblen health and Medicare lacrosse and Blue Shield. I signed up with PlushCare. They did not tell me they don’t accept these insurances and then I got charged $155 a couple weeks after the appointment it’s a scam stay away from it