PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

I scheduled an appointment with Dr. Huldin and was charged a $20 copay, even though my insurance charges $10 for a telehealth appointment. They told me to send in an EOB once I had one so I could be reimbursed for the extra $10 that I paid. I finally emailed it over to them but Meaghan, which I am sure is not even her real name, continues to fight me saying that the EOB does not reflect the correct information and will not reimburse me. I have verified FIVE times that I am sending the correct EOB. So incredibly frustrated. I would NOT recommend Plush care to anyone because it seems to be near impossible to work with the billing team. UPDATE 12/20/22: I did some investigating into this. It turns out that they actually billed my insurance twice. Once for the date the of service and once for what they call “a health review”. It had a date of service that NEVER occurred. I called my insurance company to let them know and they are currently investigating the claim for possible fraud. You can’t just bill insurance for a service that never occurred on a random date - that is insurance fraud. I responded to the email string with Plushcare to let them know I was going to have the claim investigated. They were quick to refund me the extra money I paid.

This was the easiest visit I have ever had. Yes, I have done tele health It was cumbersome at best, but I could see the doctor at home.🏡 However with Plush seeing the doctor was a couple of clicks and there was my awesome doctor🧑‍⚕️( She was empathic to what I said, treated me like an adult and even encouraged my holistic approach to my health ( anytime I mentioned being holistic to other physicians, they say things like, that is foolish or that’s not medicine just to share a couple of statements) Affordable easy and benefits with a $15-a-month membership. My first visit was 120.00 ( the same price as CVS and other URGENT care providers ) however any visit after that is $60.00 with Plush ( with CVS and other urgent care places your price goes up or May stay the same ?) however with your Plush membership your next appointment is $60.00. Also your family is covered under your membership I know, right this is AMAZING 🤩 This is a no-brainer 🧐 If you haven't tried this You need to. I promise you will not go anywhere else but your bed for your doctor's appt. Even mental health🧠 experts 🧐encluded in the plan. This is a must for everyone needing access to AFFORDABLE QUALITY health care they even beat Healthcare.gov for me. Give it a try for sure.

Paid 129.00 for absolutely nothing. Went to a real doctor the next day and was prescribed the proper medication to fight a severe case of the flu. I would never recommend these group. Said insurance would cover and that was bogus too.

Doctors and nurses are very professional, on time appointments. The website works better than the app when trying to make appointments.

Got charged $130 for the doctor that never showed, then $50 for whatever else. No customer support whatsoever. I’m getting my money back with Amex. Stay away from this company.

The experience with the dr was fine. The problem is that you are enrolled in an automatic membership. When try to call and cancel no one answers the phone. I have been on hold 3 times for over 30 minutes and no one has yet to answer the phone.

Helpful, friendly

Dr Doyle is an excellent physician. She listens to all your concerns and addresses them always. Very compassionate and detailed.