PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Awful scam of a company. A month later, they STILL haven't called in my prescription to the right place!! I have been sending them messages for over 2 weeks and haven't gotten anymore than automated, worthless responses. I have reported them to the BBB. I just want my money back, they can keep the script. At this point I even question their medical competency.

(I'm writing this for my husband, who was the patient and hates to type.) Feb 2023 was our first experience with virtual/online health care, and PlushCare was the first attempt. That first try was wrought with ups and downs, frustration and tears (on my part) and ended in failure to provide or receive medical services. My husband needed an antibiotic for a sore that had become infected. We live in a remote, rural area, it would be over a week before he could see a doctor by which time the infection would be have advanced considerably. So, I started to research and search for an online providers whose doctors could write new prescriptions and not just fill existing ones. I chose PlushCare because I was sure I read somewhere that all that was needed to use their services was a computer (wrong!). We included on the registration form the fact that we do not have a camera/microphone on our computer but do have email and a landline telephone (ancient technology). We also included information that would answer the questions we thought a doctor would most likely ask, in hope that it would make the virtual appointment as simple as our technology. First of all, this is what I DO like about PlushCare: **In the end, they refunded the "membership fee" portion of what we had paid without us asking for it. **The fact that you can actually set an appointment time, which is much better than just knowing a dr will contact you within 24 hrs and having no more specific time than that. **PlushCare also offers 24/7 services, and the first appointment that was open to us on that day was at 10:00 p.m, so that's what we booked. At 9:40 p.m., 20 mins before the appt was to begin, we sat down at the computer (where there was also a phone extension) to wait for contact from a doc. We had not heard from anyone since registration so assumed the appt was still on and good with the technology we had, otherwise, they surely would have contacted us. We waited, 10:00 came and went, then 10:05 (longest 5 mins I've had in quite some time), and I started to feel anxious. At 10:07, an email came in saying hubby's appt had been cancelled "in line with their no show policy". Reaction from our end was immediate, emailing back & asking how that could be since we'd been sitting right here, waiting. I, especially, was very upset knowing that hubby NEEDED AN ANTIBIOTIC ASAP. I believe a total of 3 emails went out from us to PlushCare that night, but there was no response. When I'd settled down and given up, I cried; I'd wasted the whole afternoon and evening to make this appt only to come up empty handed. I was very worried about the infection spreading. and I was devastated about the appt being cancelled out of hand. I did find another provider, got an appt, and hubby had a prescription for an antibiotic in less than 24 hrs from the time of registration, so maybe it was all for the best. I just wish I'd have found and tried that place first and saved us from all that stress. We're getting too old for drama, and too old for PlushCare, evidently. Thank God there are still people and businesses who realize that not every person on the planet wants or uses all the technology that floods our lives, homes and businesses, or they can't afford it or run it. That shouldn't make them less "worthy" of medical care. Because PlushCare does offer some nice features and did give the refund without us asking or arguing about it, I give them 3 stars. However, we would NOT go back to PlushCare, even if the online provider we found would drop out of cyberspace and PlushCare would be THE ONLY ONE LEFT (God forbid!). I guess we'd have to make the trek and take up over-stretched hospital resources to sit in urgent care with a host of others waiting in front of us. That mental picture is the main reason I've put aside my initial doubts about the value of online/virtual health care and now believe it will have an important role in the future of medical services, that it will even be a necessary addition with more benefits than detriments IF it's implemented wisely and with the same compassion for a patient on the other side of the country as for the patient who's in the same room as the health care professional.

I have had 7 appointments with PlushCare and every appointment has been great. Physician was very professional. Appointments very easy to schedule. No billing issues. Messages answered timely. All around great experience

I signed up for Plush Care, had a great first telehealth appointment and very much like the doctor I saw. I had a follow up, sent my insurance and prescription info after confirming coverage as requested by the doctor, and expected the prescription sent in. It has now been 3 weeks with zero contact - I have messaged the medical team numerous times, emailed, messaged the 24/7 option and still no response. I see that the doctor has appointments available so she is clearly still on staff and seeing patients. I am still being charged.

Do not waste your money with this company! I had a consultation and never got the prescription! I had to contact the Better Business Bureau to get a refund for the $129 consultation and now they tried to charge my insurance company, so they are trying to double dip and charge me $139.30! I have reached out to the Better Business Bureau again because this is absolutely ridiculous! * they replied that they have reached out to me and I have not received any Correspondence

I signed up for PlushCare as a result of my primary care provider, Kaiser, showing a lack of empathy, response and overall care. This, as well as previous experiences with PlushCare, have been exactly as it should be. Quick response time, accurate diagnosis, ease of use ... I could go on.

I was out of town and in massive pain. Thanks to your services I was able to find a doctor and get on antibiotics. It’s saved me a lot of pain so thank you!

If there was a negative five option, then that’s what this company would receive. Avoid the headache, poor, delayed responses and sign up with a better company. They take your money and fail to deliver the service.