PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

The signed up process was easy and fast. I was able to choose which Doctor I wanted with same day appointment availability. I’m truly happy with my decision.

The doctor misdiagnosed me. She was dismissive and condescending. She diagnosed me as having a bad cold or influenza despite my saying that it was more severe than that. She prescribed minimal meds and now, 4 days later after seeing no improvement, I went to another actual doctor who prescribed antibiotics and steroids. I would discourage anyone from using this service after my experience

Dr. McNulty is an excellent provider. She is prompt, kind and easy to talk. She listens intently and clarifies what is going on to make sure the best course of treatment is recommended. Highly recommend her and plush care.

I had ONE contact in July of 2021, the doctor refused to actually provide any help. They have billed me a monthly subscription since.

The doctor was great and this is the second time I have used Plushcare. However it’s been 2 hours since my appointment and there is no record of the appointment I paid for in my portal and nothing has been sent to my pharmacy. Their hold times are outrageous, conveniently their social media response team is away and I have yet to receive a call back or email response. Definitely not using Plushcare again.

This is my second experience with Plush Care. The Doctors all first rate. My last experience was regarding my seasonal allergies. The doctor was very attentive, listened to all my concerns and answered all my questions. She was very knowledgeable and personable.

Doctor never showed to the appointment: waited 20 mins after the appointment time. Tried to call customer service which is a joke. There was no one available to take my call.

Doctor was very nice, but billing is a nightmare!!! 2 days after I started my “free” trial membership I cancelled it as I decided to go to an in person provider. I was sent a confirmation of cancellation. However 10 days later they billed my insurance for another visit that I NEVER had! My insurance said to contact Plush first but email and calls go unanswered. I am NOT paying them anything and am filing a grievance dispute with my insurance so they get the money back that was falsely charged. Not a good experience!