PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

I believe the provider was outstanding in explaining every single detail. I have never seen a Doctor so into the patient like they one who took care of myself.

I had high hopes for Plushcare but they aren't quick at anything other than charging you for services. When it comes to refunds or something important like a prior authorization they take FOREVER and then it is not correct. They had already completed a prior auth for me a month ago and when I needed a new one they still messed it up. They didn't review the one they had just completed and asked for all the same information again. Keep in mind, all of the information they asked me for was placed in their google doc so it would appear they didn't even read what they ask for. Steer clear...

Terrible. Shady billing and would not provide a proper itemized receipt. Stated service was covered by insurance and then after visit it was not covered. Charged for two visits when only received one.

I’ve had a few visits with Providers and they’ve been fine. However, a recent experience with Dr. Falisha Sloan was the worst experience. Dr. Sloan was short, rude, and didn’t take the time to listen. Very disappointed.

I have had a problem getting my labs results. For some reason quest diagnostic didn't send them to you and then when we finally get it figured out. It takes forever to get them reviewed.

Initially, they were good. Then, I get a bill to pay more money. My insurance sends me an explanation that the doctor they billed under was out of network. And, indeed, they billed under a doctor other than the one who provided me the service. I let them know this and they insisted I was still responsible. I made clear to them, the doctor they billed under was not in-network according to the explanation of benefits. We went back and forth with their really silly explanation that they billed under an in-network doctor and they never got an indication that it was out of network. Funny enough, the very last page of the explanation of benefits says this was out of network. Plushcare refused to acknowledge this. I don't know who the doctor is they billed under. Neither does my insurance provider. And for some reason, they expect me to pay the additional amount they are owed for their mistake. Needless to say, I cancelled Plushcare and went with Teledoc. Their billers do not seem to know what they are doing or talking about. I will not be paying the overage. It is only about 18 dollars but it is the principal. To me, it is fraud they are billing under a different provider. But I am not a coder so I am not sure if that is legal or not. But apparently, doing so cost them money because I will not pay for something I did not get.

Doctor was very thorough and understood my son’s symptoms. He was patient and prescribed medication. My son felt so much better in just 24 hours! Appointment lasted under 10 minutes and was so easy.

Great experience with staff and physician.