PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

I had a horrible experience. After signing up for the service, i tried to upload my labs but the labs button wasnt editable, i went ahead to schedule an appointment which i was charged for, the doctor basically did nothing because she will only discuss after seeing my labs so the appointment ended. I scheduled another appointment after sending the labs, which i was charged for again, i waited for 15mins and no one showed up, i called the customer service and they booked another appointment with another charges(3rd charge)within 24hours. Went for the third appointment, the doctor didnt show up again.(second time missing the appointment without a cancellation). I called the customer service, and got a very rude representative who had no show of care or compassion for my wasted time/ charges for doing nothing. I requested for a refund and cancellation of the membership of all charges since i didnt get any service and the only refund they gave to me was for one scheduled visit that didnt happen, they also billed my insurance. Run from this place if you can. They only want money for doing nothing.

The service is great, fast and efficient. There is a wealth of time slots and doctors to choose from, so waiting times are minimal and usually under 30 minutes. For minor aches and pains, it is much better and much more efficient than trying to book an appointment with your usual PCP and then having to wait in their office even though you have an appointment! It cuts down on all the waiting. The Plush Care doctor I see (I try to see the same one whenever I can) is knowledgeable and listens carefully to my concerns, then asks in-depth questions. Prescriptions are swiftly sent to my pharmacy and I can often pick up in less than an hour. The support stuff is also very efficient and responds quickly, both over the phone and on the app. Top marks!

No stars if I could. Their claims are very misleading. They lie.

If I could rate them a big fat zero I would. They are committing credit card fraud!!! They first would take $69 every visit. I have insurance and they said they would refund what was left over after the insurance and they did. Now they are saying I owe them. First I get told they refunded me too much. Then I’m told after all my visits the last one got denied from the insurance company. Why? Because they coded it wrong is what my insurance told me. I tried telling them that they said no it wasn’t. Yes it was I was going for weightloss so why now all of a sudden is it not covered? Well genius’s it’s because you coded it wrong!!! I told them I’m not paying it! That’s their fault. That was 7 months ago and I just got a charge from them now for the $81. No that’s fraud because I didn’t authorize that I said I wasn’t paying it! I want my money back and if they don’t as soon as it’s posted to my account I will dispute it! These people can kick rocks and I will leave them a bad review everywhere I can.

This company is a complete scam! Not only do they charge you when you sign up, you pay another fee along with that to see a talking head that tries to convince you nothing is wrong with you. When you cancel your service with them a year later they come back and deduct money from your credit card. Customer service is no help at all. They try to convince you that your insurance only paid a small portion of a virtual visit that took less than 10 minutes and I am being told the action is justified because he claimed they sent over 60 emails to me. Avoid this horrible service!

Excellent response time for a video call with a doctor and excellent support

I set an appointment online for my high blood pressure. The doctor I was assigned was a dermatologist. Beware of the doctor they give you...your doctor might not have anything to do with your ailment. They just want your money.

Booking my doctor's visit was a breeze, and my insurance covered it. Plus, the post-visit support was excellent with email, chat, and phone options available. I booked my follow-up visit in just a few clicks. After my evaluation and labs, my doctor sent a prescription directly to my pharmacy. It was so easy and effective. If you're tired of traditional doctor's office visits, give PlushCare a chance - you won't regret it!