PlungeReviews of plunge.com

Purchased the Plunge Evolve with cold only. The unit ran non-stop very loudly for 3 days. Once I finally got wi-fi to connect, the unit stopped working. I have now tried for 3 business days to reach somebody that will do something to help. I have sent over 20 emails and initiated over 10 problem tickets. I have asked numerously to get a call back from a technician. They keep replying i need to wait for the help desk to send me an email. I finally go a hold of someone who could not help and now waiting on emails from the help desk. I am wondering if this is a legitimate company. Very scarce replies and absolutely no help from their help desk or Plunge Support.

We own 3 commercial cold plunges from Plunge. Response times to support requests have varied from a couple days to almost 2 weeks. When we spend this much money and then have a tub be out of service, it's crazy to submit a support request and not get a response for 2 weeks. Also, after buying these 3 tubs, they not only discontinued this model, but you can't even find info on their site about it - troubleshooting, maintenance, etc. Feels like they've abandoned it / us.

Buyer BEWARE!! We bought both a plunge AND the 4 person sauna in spring of 2023 for $15k+. It came late and didn’t arrive until Fall of 2023. We had an electrician come out and install the right power outlets and keep both in our garage out of the weather for context of how we take care of it. Plunge tub review: Soon after we got the plunge tub (about 1 month), a brand new model came out. We emailed them asking if we could return the plunge and pay the difference (note that it would’ve been THOUSANDS of dollars more). We figured after spending $15k with them, they would allow us to upgrade and pay more. Nope. Now it’s Jan 2025 and the plunge already has broken. The electric component went out. They’ve said that it will cost $600 to send us a new part. I would think for how much this sauna costs, the part should last longer than 15months… Sauna review: The sauna is overall not horrible but it seems cheaply made and the design is dumb because you can’t sit and lean back without hitting your head on the slanted ceiling. All the heat rises to the other side, so it’s an inefficient design. The app never works and is very glitchy. Probably could have just bought the hardware and had someone build a custom one for cheaper honestly — especially since you basically build the whole thing yourself when it gets delivered. The lights at the top glitch out quickly from the heat. The sauna is already making a weird sound that doesn’t sound good. Their customer support is not great and it seems like once they’ve sold to you, they don’t care - they got your money. Will not be buying from them again.

Mooie plunge recorvery pod icebad. Ook de opblaasbare bal die ervoor zorgt dat er geen regen op het afdekhoesje blijft liggen is leuk bedacht. Blij mee.

Plunge Chiller broke within 2 hours of installation. Customer service is horrendous. They say they have a hassle free return policy. Yeah, they make you pay the shipping to return which is over $1500. Do your research and choose wisely.

Degelijk en eenvoudig. Precies wat je mag verwachten. Niets te klagen.

My first unit broke after 5 months. My replacement unit arrived damage. I can hardly get any response from customer service. Absolutely terrible experience so far.

Do not buy their products! I purchased the Plunge Evolve Xl in May. It took over two weeks for it to ship out and within a week my brand new chiller was leaking all over my patio. I contacted customer service, who decided a new chiller should be sent as a replacement. While waiting for the new chiller, my first one just completely died. After 2.5 weeks I finally received the replacement chiller, while my $7000 plunge sat empty and unable to use. Of course it shows up in a box not upright and I had to move the 80 lb chiller to the patio and box up the old one myself, which is insane. I thought everything was fixed with the second chiller, however 3.5 months later it began leaking all over my patio, yet again. Every time I change the filter it leaked all over the patio, even with turning the valve "shut-off". I contacted customer service and now a MONTH later the unit was finally returned to Plunge. I'm awaiting a refund, but of course I had to pay the $1,095 return shipping and they are going to ding me with a 15% restocking fee and sell this unit to some other poor sucker! The new chiller design and manufacturing is completely horrible. They need to take this off the market and FIX the issues rather than just selling it over and over to people, who have nothing but problems. This used to all be manufactured in California, but they have outsourced it all to China and the quality is showing. So many people on here have experienced the same issues as me after purchasing in the summer of 2024. It is extremely disappointing the company won't stand by its product and refund the entire amount of the unit since it is completely defective!! Overall, I wouldn't recommend plunge to anyone and have had a horrible experience with their customer service and product. Buyer Beware!!