pitboss-grills.comReviews of pitboss-grills.com

We smoked ppl butts all night for a cancer benefit today . Turned temp down to 150 as it was cooking faster than we wanted it to. Somewhere between 1:30am and 3:00 am it malfunctioned and changed the temp to 380 causing it to catch fire . Thank God my husband was awake and keeping an eye on it. Needless to say the 6 butts were ruined and did not have time to smoke more before the benefit. Had to spend $1000 at located bbq restaurant to make sure we had the main course. My daughters caught fire last week as well and they weren’t even cooking on it. Not sure what is happening here. If you have one don’t let it cook unsupervised and get a fire blanket .

I absolutely fell in love with this smoker. I had purchased a Masterbuilt Gravity Series 560 and paid a lot of money for it and had so many problems with it and decided to give it to one of my guys. I started researching because I wasn't going to make that mistake again and ran across the Pit Boss Vertical Smoker and I love it and still do. The only thing I don't like is, the paint started burning off the top and 90% of the time I smoke on low heat (220 degrees) I can't hold this against them because they had no way of knowing this would happen. Fix this and you'll get a 5 star from me.

What a joke. Bought the Laredo from walmart. 2 boards a wiring harness and heating element later it still shows “err” tired of being a pellet smoker technician, buying a trager or camp chef. Oh, they will offer a seasoning packet for your troubles. Hard to use that when the grill doesn't work.

I have had nothing but problems with my Pit Boss Austin XL. Parts continuously break down shipping is slow or delayed constantly customer service reps especially Christian are rude and unprofessional. Do not buy this product it is the worst thing I've ever purchased in my life. Pit Boss is a terrible company and the only reason I left one star is because I can't leave negative Stars. I have had this grill for almost 5 years maybe 10 times due to the fact that it does not work right and they will not replace it they just keep sending parts and biting their time until my warranty runs out. Once again do not buy this product

My Pit Boss Vertical grill, the PBV4PS2, is absolutely Trash!!!!! My wife and I purchased this grill during the summer of 2022, and it served us well for the first two years of use. However, during a family gathering, I had to grill 12 slabs of ribs, but the grill couldn’t maintain the desired cooking temperature. Thankfully, my dad had another grill, but we could only put six slabs on it at a time, which significantly slowed down the cooking process. The primary reason we bought the smoker was to have a grill that could accommodate more food. I contacted the Pit Boss support team (aka The Parts Store), and they diagnosed an issue with the control board. They promptly shipped me a replacement, which was relatively straightforward to install. I thought we were all set, but unfortunately, the problem persisted. The next time I tried using the grill, it kept displaying an error and wouldn’t regain its temperature. The support team instructed me to open the smoker’s door to fix the ignitor, which ultimately led to its failure later. I found myself once again wasting my precious time repairing the smoker instead of cooking. At this point, I feel like I’m dealing with a used car that keeps breaking down (a certified lemon). Replacing the ignitor was more challenging. I followed every step outlined in the Pit Boss video on YouTube, but the rep informed me that the video was outdated. She suggested that I should have hand-tightened the screw for the ignitor instead of screwing it in with a screwdriver. I feel like I’ve become an expert on repairing Pit Boss grills, and I wish they would offer me a job lol. I’m not the only one experiencing issues with this particular grill. After cooking on it when I bought it, I recommended it to my family and friends, who also purchased the smoker. Unfortunately, they’re having the same problems. So, if you’re considering buying this vertical grill, I strongly advise you to do your research. Pit Boss, this grill is great for a couple of years, but after that, it starts to malfunction. I’m sure many people are like my friends, pushing their Vertical PBV4PS2 grills to the curb versus having to be sent parts to repair it themselves.

I am completely devastated about my pitboss smoker and how we have not been able to use it (except 1 time) when we bought it. I need someone to reach out to me ASAP regarding this issue. I have a timeline below of everything that has occurred. This is absolutely unacceptable. I have taken every single measure that support has done and STILL MY SMOKER DOESN’T WORK. - Purchased “Black Friday” - Was only able to use the smoke 1 time before it stopped working. - Directions informed us ABSOLUTELY DO NOT RETURN PITBOSS TO WHERE YOU BOUGHT IT….REACH OUT TO PITBOSS DIRECTLY WITH ANY ISSUES. - We would have returned it to Walmart if we weren’t instructed to not do that. - Reached out to pitboss to trouble shoot why our smoker wasn’t working. On 5/13/25 they shipped us a new “Control Board – PB Vertical, 110VAC 3MP 4 Series (122) to fix the issue. o Control board was delivered on 5/21/25 NO INSTRUCTIONS INCLUDED. o Had to reach back out to pitboss to have them email me directions on how to install control board. - After we installed “New Control Board” smoker STILL NOT WORKING. - Reached back out to pitboss AGAIN and on 5/29/25 they instructed us to “Check the connection from the (FAN) to the control board”. And they told me to then reach back out if that doesn’t work. - On 6/2/25 reach back out AGAIN to pitboss support and on video chat showed that we are still getting “ErL” code. - On 6/2/25 they shipped a new “Fan – Combustion/Convection – PB Series” fan to us. - On 6/16/25 – New Fan was delivered – AGAIN WITHOUT INSTRUCTIONS!!!!!!!!!! - Reached back out to support to get instructions on how to install new fan. - AGAIN – SMOKER STILL ISN’T WORKING!!!!!!!!!!! - Reached back out AGAIN to support to show the ErL code. - They now shipped us a new “Igniter – PB Series” part on 7/7/25. - Igniter – PB Series was delivered on 7/14/25 – AGAIN WITHOUT INSTRUCTIONS!!!!!!!!!!! - We installed the new part and STILL GETTING THE ErL Code! - We are not technicians that should have to keep installing new parts for a smoker that clearly just doesn’t work. - Since we were instructed to NOT RETURN IT TO WALMART – we are now outside of the standard Walmart return policy of 90 days and our smoker STILL DOESN’T WORK. - Talked to customer service AGAIN who wanted me to do something else to try and fix it. I asked to speak with a supervisor who was "monitoring" the call who then "magically" wasn't able to talk to me and assured a call back from Shelly. I never received a call back. THIS IS ABSOLUTELY UNACCEPTABLE

I ordered a size 820 pit boss grill cover, and I received a 800 size. There is a size difference and price difference from what I ordered. I called customer care and the man I spoke to kept insisting that was the cover I ordered and he wouldn't give any explanation for the size difference. They sent me something other than what I paid for and there was no effort to resolve the issue on their end.

Purchased a Pit Boss 1250 smoker today at Menards. When we opened the box the lid was all scratched. In the assembly instructions it says any issues with the smoker contact pit boss which we did. They told us since it was only cosmetic they would not replace anything or assist us in any manner. Since there were quite a few large scratches we were not happy with this response. First time dealing with Pit Boss and so disappointed. Probably should have read reviews before purchase. Thankfully Menards is going to help us swap out the lid. Kudos to Menards.