pitboss-grills.comReviews of pitboss-grills.com

I absolutely fell in love with this smoker. I had purchased a Masterbuilt Gravity Series 560 and paid a lot of money for it and had so many problems with it and decided to give it to one of my guys. I started researching because I wasn't going to make that mistake again and ran across the Pit Boss Vertical Smoker and I love it and still do. The only thing I don't like is, the paint started burning off the top and 90% of the time I smoke on low heat (220 degrees) I can't hold this against them because they had no way of knowing this would happen. Fix this and you'll get a 5 star from me.

I have a series 4 Pro vertical pellet smoker purchased from Lowe’s. So far my experience has been very good. As with all cooking devices there is some trial and error with dialing in for great cooking. The product performs as expected. Temperature is held well but note that on colder days you will need to bump it up some to offset. Recently I had some issues with connectivity in Bluetooth and WiFi. I called Pitboss and spoke to a customer representative. They listened to my issue and sent me a new control module free of charge plus very good repair instructions. That is great customer service. In summary, great product and great service. Good job Pitboss team!