pitboss-grills.comReviews of pitboss-grills.com

I just got the 850 - Great grill but the worst ever to remove ashes - You have to remove the grates and heat deflector and vacuum out the ash pot - A lot of greasy wor

I purchases the 850 CS and first I was not able to connect to their app. I called and the attitude was very meh "yeah we've been having problems, try it again in a week or two"! The after 3 weeks still could not connect so i call again and I got a I don't care attitude from their "customer service" and I was now told that I had to split my wifi signal! So after another 1/2 hour with my provider it finally worked then it wreaked havoc on everything we had hook to wifi!

Edited on 02/05/2024 to increase to three stars: On 01/10/2024 I also left a review of the parent company, Dansons, on the BBB website. A rep reached out to me and after seeing screen shots of the chat and photos of the unit, sent us a new unit for which I am thankful so increasing from one star to three. --- My smoker arrived damaged. As it was purchased as a gift there was over a 30 day delay in opening the box and seeing the smoker/damage which translated to both Tractor Supply and Pit Boss using as an excuse to not concern themselves with the damage. I contacted Pit Boss over a month ago and they said that they would send a new meat probe which has not yet happened. I contacted them a second time today and was again told that they'd send one out. We'll see. When I asked if the probe system would be under warranty as we are not yet sure if it is only the probe or the entire system that is broken (along with a scratched and dented interior which Pit Boss has made abundantly clear is not their concern or responsibility) I was told that I wouldn't be given a different answer then I was "previously met with" and then abruptly disconnected from chat. Ummm. Okay. No previous answer was given that I can remember... other than that they don't see my concerns about their product as being their concerns. They want my money for the damaged smoker but don't want to "listen" to me tell them of my being upset about paying over $500 for a broken/damaged smoker sold as new. Their customer service acted as if my concerns regarding substantial issues tried their patience. They are not a company that wants to provide a good/solid product. And using a 30 day policy when a 90 day policy is the norm is ridiculous, especially when overweight shipping is involved. My experience with Pit Boss has made me regret upgrading our smoker and I would caution others. I wish I would have chosen a different smoker/ company. I have no doubt that there would be a different outcome on a brand new item.