pitboss-grills.comReviews of pitboss-grills.com

If I could give a zero star review for your return policy I definitely would. You not only don’t give us a refund for the shipping we paid but we pay to ship back to you as well. Making what we bought absolutely worthless. Basically lost money to refund my product that doesn’t fit. Not only that you don’t even make a shelf for all puts you sell which is absolutely stupid. Just go with the more expensive brand grill and don’t cut corners like these guys do!!

From the first time of use with this product the igniter pushed back into the housing. This model does not have any way to retrieve it. I have been waiting for a replacement which s the hole auger box from Nov 14 2025 as it is on back order. The company states nothing else can be done as you must wait for the part. ***DO NOT BUY THIS MODEL***

What a waste of money. Steer clear of Pit Boss smokers. When I need it to work, it doesn't. I'm done with this brand forever. Customer service wasn't much assistance either. It seems to have issues in cold weather. Last year, I ordered the bad part and fixed it. Used it a couple of times over the summer, but here we are again in cold weather and it failed me again. I'm done.

Customer service I have dealt with was Flawless. They helped me to replace some defective parts that I broke myself at no costs. Can't ask for more. Thank you. 5 stars from me :)

These smokers suck. Pellet hopper is not waterproof. If you have a decent amount of experience you know at some point in time it will rain while you are smoking. I live in South Florida during the warmer months it rains every day. A full Hopper of pellets gets wet from rain getting into the hopper jams up the auger and it's an hour and a half process to pull it out and clear it. It's a smoker you don't want to keep it under your patio roof otherwise you get smoking soot everywhere it's kind of Common Sense and you shouldn't have to build a shelter just for your smoker. I contacted Pit Boss and they had no solution for me. Steer clear buy a better smoker.

Pitt Boss smokers are beyond horrible. Do not waste your money on a smoke that can't go low and slow and an app that is a complete waste of time. This product is and this company are jokes. Try to give them feedback directly... you can't.. they don't want to hear from you after they get your money. Move on to your next choice.

It is coming up to almost one year since I purchased my Pit Boss 150PPS Table Top Pellet Grill. We traveled from Canada to the USA for 2 1/2 months so I decided to get a table top smoker. Without using names I purchased what some call the top brand on the market. Well what a let down more than twice the price as Pit Boss it got returned to ACE hardware and was was refunded without any problem. After three days of trying to figure out why is kept getting hopper fire I gave up. My Pit boss is rock solid after many hours of cooking and can even cook steaks 10 hour port butt and anything you throw at it. As I am in my 1st year of retirement we will start saving to purchase a Top model full size Pit boss and will do a you tube honest review. Way to go Pit boss.

Used the Pitt boss series 1600 pro series 4 times and the motor auger failed. Was sent a replacement with no instructions. After checking YouTube, it is a 20+ step process to replace. I am 1 hour in and not close to a successful repair yet. $1600+ wasted. Do not buy!