pitboss-grills.comReviews of pitboss-grills.com

Well, after reading couple of reviews, it seems like everybody has the same issue buying a grill from Walmart and the grill was pretty much falling apart within a year and a half, this is a worthless…. $600-$700 grill that I would not last in less than a year. It will be damaged they use cheap material and everything gets rusted pretty much in less than a year. Don’t waste your money…… Call customer service and all they do is wash their hands. Unbelievable.

Would give 0/5 stars if I could, bought an onyx Austin XL at Walmart. Took about 3-4 hrs to set up when the instructions said 45 mins. The parts weren’t really aligning well, but still managed to put it together. Come to find out there is a crack in the weld on the side of the barrel. Makes it useless. Pit boss would not make it right instead they said I would have to take it back to the store. The grate in the middle came broke as well, would not recommend this company at all.

pit boss 2 DEFECTIVE control boards in less than 2 years and you must become the field tec.They give you the replacements, then it's up to you to do the work

This is now the SECOND PitBoss smoker that has crapped the bed. I got a PB Sportsman. Vertical smoker 2 years ago and after one season the auger completely shut down. Ended up selling that one to a buddy who likes to fix things up. I made the stupid mistake last June to get another PB Copperhead Vertical Smoker. We were extremely diligent with this one, cleaning it after ever use, keeping it covered between uses, and storing it in a heated garage. Went to go use it last weekend and once again all the pellets had turned to mush and locked up in the auger shoot. I just spent over 500 dollars on this one so I called their 800 number for assistance and before I was done explaining I was rudely cut off and said “this is a you problem, not a PB problem”. No joke, those are her EXACT words, I told her this smoker had been very well taken care of and she continued to tell me it was user error. She told me that with high humidity it can affect the pellets, to which I said, I live in northern Minnesota, we barely have humidity. She then said if it wasn’t covered properly, which I said it was cleaned and covered after every use. She then went with the outdoor elements, which again I informed her unless it was in use, it was covered in a heated garage. So finally she said if you don’t removed all the pellets after each use this can happen!?!? So wtf in then point of putting such a large protected hopper on it, and where in the directions does it say to empty out the pellets after EVERY SINGLE USE. Even if I wanted to take the time to try and fix this, I have to pay for all the replacement parts (even though it’s technically still under warranty). I am telling you right now, I read reviews and thought “oh they are just overreacting or they did something wrong” PLEASE PLEASE PLEASE, do yourself a favor and walk away from these terrible smokers and even worse customer service!

off the phone with a rep from Pit Boss grills. He wanted to send a heating element for me to replace it in a smoker that was used once. It doesn't heat up. The drip pan does not come out. And I told him I was not comfortable doing that due to fire, explosion, etc. He said for me to take it back to tractor supply. It says on the sheet do not take back to the store and yet he says to do that. He wants me to to fix it myself and I said please send somebody out here to do it they said no. So I want a whole new unit that's already put together.i asked his boss, man would not give his name, he said the same thing, back to the store. I have to find a truck to take it back I borrowed a truck to get it to my house. I'm getting the round and round for this for an item that cost over $400. Either sending my money or send me a replacement. They have my name and phone number and a smoker product serial number everything on the file that you just created not 10 minutes ago. This is ridiculous that they think I could install it myself with safety issues. And if I do that and something were to happen I will have my wife sue. So either send me theon the sheet do not take back to the store and yet he says to do that. He wants me to to fix it myself and I said please send somebody out here to do it they said no. I want a whole new unit that's already put together. The I asked for the manager or his boss that man got on the phone would not give me his name, he said the same thing take it back to the store. I have to find a truck to take it back I borrowed a truck to get it to my house. I'm getting bs for an item that cost over $400. Either sending my money or send me a replacement.They have my name and phone number and a smoker product serial number everything on the file that you just created not 10 minutes ago.This is ridiculous that they think I could install it myself with safety issues.So either send me the $427.98 or send me a new smoker. The passing of the buck is ridiculous.

Habe mir den Pit Boss 1250 gekauft. Absolute Katastrophe!!!! Aufbau ging Recht Flott , da das Grundgerät vormontiert ist. Nur die Füsse etc müssen angebracht werden . Erster Versuch zum Ausbrennen ... Nach 30 Sekunden - Error Lüfter Neustart - Error Lüfter Nach kurzer Suche habe ich den Fehler gefunden. Der Motor für die Förderschnecke hat ein Lüfterrad, das kurz anläuft und dann stoppt. Nach ein Paar Versuchen war klar warum Der komplette Förderschnecken Motor ist nicht fixiert. Läuft der Lüfter an - bewegt er sich und hebt teilweise ein paar Millimeter ab. Festgestellt - das die Verbindungsschrauben zur Schnecke nicht fest ist. Das festziehen brachte keine Besserung. Reklamation an Pit Boss. Nach ca 30 Minuten Antwort. Sie "fertigen " eine Halterung und senden mir diese Dabei ein 8 seitiges PDF incl Bilder , wie das Teil dann einzubauen ist. Das Problem ist also bekannt !!!! Inzwischen das Teil erhalten. Leider ist es sichtlich nicht genau für meinen Grill. Es ließ sich erst Montieren nachdem ich die Schraube mit der Erdung versetzt habe. Der Grill läuft nun . Bleibt jedoch immer mal wieder mit Error Förderschnecke stehen. Als Entschädigung habe ich von Pit Boss allen Ernstes 2 USB Ladegeräte ????? Erhalten ... Fazit : nie wieder Pit Boss.

I purchased the Sportsmans smoker and grill combo. From the beginning, the smoker dries the meat out. Gives you a nice smoke ring and smoke flavor but leaves the meats dry and hard. It does not matter what method you use same results. Smoke at 225 remove and wrap when temp is correct finish smoking and rest. Injection does not help, tray of water in the smoker makes no difference. Smoker seems to be to hot and to dry, friends have similar issues. Will be purchasing a new smoker/ bar-bq shortly. Ruined quite a few nice Briskets, I'm done.

The pit boss items it's really junk and garbage, the consumer service is poor, and the items is really bad